Growth-Driven Customer Service Rep | Flexible Shifts + Up to ₱23K

Concentrix Philippines; Manila; On-site; PHP 234,000 - 280,000; Full time

Benefits offered by this job

Permanent full-time employment

Competitive salary up to ₱23,000

Comprehensive training programme

Career advancement opportunities

Performance-based incentives

Health and wellness benefits

Flexible scheduling options

Employee recognition programmes

Mentorship and supervision for growth

Job summary

Concentrix Philippines in Manila is hiring a dedicated Customer Service representative for our San Lazaro office. You will be the voice of our clients, delivering friendly, professional support across multiple channels and maintaining high service standards.

The role offers permanent full-time employment with a clear career path, comprehensive training, incentives, and a supportive team environment to help you grow in the contact center industry.

Qualifications

• High school diploma or equivalent required.
• Excellent English communication skills (written and spoken).
• Able to multitask in a fast-paced environment.
• Reliable, punctual and customer-focused.
• Basic computer literacy and familiarity with common software.

Responsibilities

• Respond to customer inquiries via phone, email, live chat and other channels with professionalism.
• Provide accurate information and solutions to customer problems promptly.
• Process requests, transactions and account activities accurately.
• Maintain thorough records of interactions and transactions.
• Follow company policies and quality standards consistently.
• Identify opportunities to enhance customer satisfaction and contribute to improvements.
• Collaborate with team members and supervisors to resolve issues.
• Meet performance targets for call handling, resolution rate and CSAT.
• Support team morale and assist in colleague development.

Skills

English communication

Problem solving

Multitasking

Reliability

Computer literacy

Willingness to learn

Customer service experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Concentrix Philippines in Manila is hiring a dedicated Customer Service representative for our San Lazaro office. You will be the voice of our clients, delivering friendly, professional support across multiple channels and maintaining high service standards.

The role offers permanent full-time employment with a clear career path, comprehensive training, incentives, and a supportive team environment to help you grow in the contact center industry.