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Concentrix Philippines; Santa Rosa; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive salary 25,000 PHP

Bonuses and incentives

Health and dental coverage

Career development

Collaborative work environment

Flexible shifts

Wellbeing programs

Promotion opportunities

Job summary

Concentrix Philippines in Santa Rosa City, Laguna, is seeking a Premium Customer Service Associate to join our dynamic team. This full-time role focuses on delivering high-quality support and expanding customer satisfaction through professional problem-solving and proactive service.

You will handle inquiries via phone, email, chat, and other channels, document interactions, and collaborate with internal teams to resolve complex issues while maintaining service standards and compliance.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent English communication, verbal and written.
• Proven customer service experience in fast-paced environments.
• Strong problem-solving and customer-centric approach.
• Able to multitask and manage time while ensuring quality.
• Familiar with CRM systems and MS Office tools.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other channels.
• Provide premium-level customer service and resolve issues professionally.
• Process customer transactions including orders, returns, and billing inquiries.
• Document all interactions accurately in the system for continuity.
• Identify customer needs and offer tailored solutions that exceed expectations.
• Collaborate with internal teams to resolve complex issues.
• Maintain up-to-date product and service knowledge.
• Adhere to company protocols, quality standards, and compliance.

Skills

Customer service

Problem solving

Multitasking

Attention to detail

Communication skills

Teamwork

Adaptability

Education

High school diploma

College degree preferred

Tools

CRM software

MS Office

Job description

About the role

We are seeking a talented Premium Customer Service Associate (CSA) to join the dynamic team at Concentrix Philippines. This is a full-time position based in Santa Rosa City, Laguna, offering an excellent opportunity to earn 25,000 Philippine Pesos monthly whilst delivering exceptional customer service. As a Premium CSA, you will be at the forefront of our client interactions, providing high-quality support and solutions that enhance customer satisfaction and drive business success. This role is pivotal in maintaining our reputation for excellence and building lasting relationships with our valued clients.

What you'll be doing

• Managing inbound and outbound customer inquiries via phone, email, chat, and other communication channels
• Providing premium-level customer service by resolving client issues efficiently and professionally
• Processing customer transactions, including orders, returns, billing enquiries, and account management
• Documenting all customer interactions accurately in our system to ensure continuity and quality
• Identifying customer needs and offering tailored solutions that exceed expectations
• Collaborating with internal teams to elevate complex issues and find appropriate resolutions
• Maintaining product and service knowledge to provide accurate and helpful information
• Adhering to company protocols, quality standards, and compliance requirements
• Contributing to team goals and key performance indicators (KPIs) such as customer satisfaction scores and average handle times
• Providing feedback to management on customer trends, issues, and improvement opportunities

What we're looking for

• High school diploma or equivalent; college degree preferred
• Excellent communication skills in English, both verbal and written
• Proven customer service experience in a fast-paced, client-focused environment
• Strong problem-solving abilities with a customer-centric approach
• Ability to multitask and manage time effectively whilst maintaining quality
• Proficiency with computer systems, CRM software, and MS Office applications
• Patience, empathy, and a positive attitude towards customer interactions
• Ability to work in a team environment and follow instructions from supervisors
• Flexibility to work shifts, including early mornings, evenings, or weekends as required
• Strong attention to detail and accuracy in documentation and data entry
• Experience in premium or luxury customer service environments is highly desirable
• Industry-specific knowledge (financial services, telecommunications, retail, etc.) is advantageous

What we offer

• Competitive monthly salary of 25,000 Philippine Pesos
• Performance-based incentives and bonuses
• Health and wellness benefits including medical and dental coverage
• Career development and training opportunities to enhance your professional skills
• A supportive and collaborative work environment with a diverse team
• Flexible work arrangements and shift options
• Access to employee assistance programmes and wellbeing initiatives
• Opportunities for career advancement and promotion within the organisation