Premium Account CSA — Alabang, Up to 27K/mo

Concentrix Philippines; Muntinlupa; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Health and wellness benefits

Career development opportunities

Collaborative workplace culture

Employee recognition programmes

Convenient location in Alabang

Supportive management

Job summary

Concentrix Philippines in Alabang, Muntinlupa City, Metro Manila, seeks a Customer Service Associate for a full-time Premium Account team. You will handle inquiries via phone, email, chat and other channels while delivering friendly, professional support to build lasting client relationships.

Salary is up to PHP 27,000 per month with competitive benefits. The role emphasizes accuracy, CRM documentation, issue resolution, and meeting performance metrics.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication; articulate and professional.
• Strong listening, empathy and customer service experience.
• Experience in a contact centre or customer support environment preferred.
• Familiarity with CRM or customer support software; able to document interactions clearly.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat and other channels.
• Provide accurate, timely and professional customer support to resolve issues.
• Document customer interactions in CRM and maintain detailed records.
• Process orders, returns, refunds and account changes.
• Identify opportunities to improve customer satisfaction and gather feedback for service improvement.
• Collaborate with team members and other departments to ensure seamless experiences.
• Meet or exceed performance metrics including call handling time and CSAT scores.
• Follow company policies, procedures and compliance requirements.

Skills

Communication

Active listening

Customer service

Multitasking

Problem solving

Empathy

Reliability

Punctuality

Professionalism

Flexibility

Education

High school diploma or equivalent

Tools

CRM software

Job description

Concentrix Philippines in Alabang, Muntinlupa City, Metro Manila, seeks a Customer Service Associate for a full-time Premium Account team. You will handle inquiries via phone, email, chat and other channels while delivering friendly, professional support to build lasting client relationships.

Salary is up to PHP 27,000 per month with competitive benefits. The role emphasizes accuracy, CRM documentation, issue resolution, and meeting performance metrics.