Customer Service Pro — Flexible Shifts, Up to 30k + 15k

Concentrix Philippines; Quezon City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Sign-on bonus 15000 PHP

Comprehensive training

Career development

Health benefits

Flexible scheduling

Team building activities

Performance incentives

Online learning resources

Job summary

Concentrix Philippines is hiring a Customer Service Representative at our UP Ayala location in Quezon City, Metro Manila. This full-time role involves delivering frontline support, resolving inquiries, and building relationships as the voice of our clients.

We offer a base salary up to 30,000 PHP per month plus a 15,000 PHP sign-on bonus, plus comprehensive training, career development, health benefits, flexible scheduling, and a collaborative team culture.

Qualifications

• Strong communication and active listening for inbound calls.
• Customer-focused mindset with a genuine desire to resolve issues.
• Patience and emotional intelligence for challenging customers.
• Organisational skills to multitask in a fast-paced call centre.
• Proficiency with computer systems and customer service software.
• Willingness to work flexible shifts, including evenings and weekends.

Responsibilities

• Answer inbound customer calls professionally and courteously.
• Provide accurate information about products, services, and policies.
• Document customer interactions and maintain records.
• Handle complaints with empathy and resolve issues swiftly.
• Follow call centre protocols and quality standards.
• Meet targets for call handling time, satisfaction, and first-contact resolution.
• Collaborate with teammates and supervisors to share best practices.
• Escalate complex issues to senior staff when needed.
• Contribute to a positive team environment and continuous improvement.

Skills

Communication skills

Customer-focused

Patience & EI

Organisational skills

CRM software

Flexible shifts

Attendance reliability

Willingness to learn

Education

High School Diploma

Bachelor's degree advantageous

Job description

Concentrix Philippines is hiring a Customer Service Representative at our UP Ayala location in Quezon City, Metro Manila. This full-time role involves delivering frontline support, resolving inquiries, and building relationships as the voice of our clients.

We offer a base salary up to 30,000 PHP per month plus a 15,000 PHP sign-on bonus, plus comprehensive training, career development, health benefits, flexible scheduling, and a collaborative team culture.