Sales Technical Support

AEP SYSTEMS INTEGRATION INC.; Iloilo City; On-site; PHP 300,000 - 540,000; Full time

Job summary

A leading technology company in Iloilo City is looking for a Sales Technical Support professional. This role involves providing technical assistance to the sales team and customers, ensuring product demonstrations and troubleshooting, ultimately enhancing customer satisfaction. Ideal candidates possess a Bachelor's degree in Engineering or IT and strong communication skills.

Qualifications

• Bachelor's degree in Engineering, Information Technology, or a related field.
• Strong technical knowledge of the company's products or services.
• Experience in customer support or technical support roles.
• Ability to explain complex technical concepts to non-technical audiences.
• Ability to explain complex technical concepts to non-technical audiences.
• Experience in customer support or technical support, esp. in a sales-driven environment.
• Proficient with CRM and other sales-related software tools.
• Ability to collaborate cross-functionally with multiple departments.

Responsibilities

• Provide technical assistance to the sales team and customers.
• Conduct product demonstrations and configurations.
• Troubleshoot products to enhance customer satisfaction.

Skills

Excellent communication skills

Problem-solving abilities

Technical knowledge of products

Experience in customer support

Team collaboration

Sales support experience

Demonstrations

Education

Bachelor's degree in Engineering, Information Technology, or related field

Tools

CRM software

Sales-related software tools

Job description

Overview

The Sales Technical Support role is responsible for providing technical assistance to the sales team, customers, and prospective clients. This position ensures the successful demonstration, configuration, and troubleshooting of products and services, helping to secure new business and enhance customer satisfaction.

Responsibilities

• Provide technical assistance to the sales team, customers, and prospective clients, including product demonstrations, configuration, and troubleshooting to secure new business and enhance customer satisfaction.

Qualifications

• Bachelor's degree in Engineering, Information Technology, or a related field.
• Strong technical knowledge of the company’s products or services.
• Excellent communication skills, both verbal and written.
• Problem-solving and analytical thinking abilities.
• Ability to explain complex technical concepts to non-technical audiences.
• Experience in customer support or technical support roles, particularly in a sales-driven environment.
• Proficient with CRM and other sales-related software tools.
• Ability to work collaboratively in a team and cross-functionally with various departments.