Post-Sales CX & Retention Specialist

FPS Innovation Labs; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Full Potential Solutions (FPS) is seeking a Customer Experience & Sales Expert in the Philippines. You will assist with post-purchase inquiries, resolve complaints, and gather feedback to boost customer satisfaction and loyalty.

Expect to maintain records, provide product knowledge, and build strong relationships for repeat business. Required are 2 years of call center experience, excellent English, and a stable home internet connection (25 Mbps+).

Qualifications

• Minimum 2 years of call center experience in Customer Service & Retention.
• Strong English-speaking and communication skills, both scripted and unscripted.
• Must have reliable home internet with at least 25 Mbps; stability required.
• Legal age to work in the Philippines; minimum 18 years old.

Responsibilities

• Assist with post-purchase inquiries and issues; resolve complaints.
• Gather feedback and maintain records to improve satisfaction and loyalty.
• Provide product/service knowledge to address questions and offer solutions.
• Maintain strong relationships to promote loyalty and repeat business.
• Support after-sales processes and inform improvements for retention.

Skills

Excellent English communication

Strong phone skills

Multitasking

Customer service orientation

Attention to detail

Independent / self-driven

Relationship building

Education

Some college education (2 years)

Senior High School diploma or equivalent

Tools

MS Office

Spreadsheet software

Job description

Full Potential Solutions (FPS) is seeking a Customer Experience & Sales Expert in the Philippines. You will assist with post-purchase inquiries, resolve complaints, and gather feedback to boost customer satisfaction and loyalty.

Expect to maintain records, provide product knowledge, and build strong relationships for repeat business. Required are 2 years of call center experience, excellent English, and a stable home internet connection (25 Mbps+).