Post-Purchase Experience & Sales Pro

Full Potential BPO Inc.; Philippines; On-site; PHP 246,000 - 424,000; Full time

Job summary

Full Potential Solutions (FPS) in the Philippines seeks a Customer Experience and Sales Expert to assist with post-purchase inquiries and issues. You will resolve complaints, gather feedback, and maintain records to enhance satisfaction and foster loyalty.

This role requires 2 years of call center experience in Customer Service & Retention, strong English, and excellent communication skills, with a focus on elderly-friendly guidance and high attention to detail.

Qualifications

• 2 years of call center experience in Customer Service & Retention.
• Experience in after-sales care services and billing is an advantage.
• Experience in Customer Retention, Inbound and Outbound Customer Service is an advantage.

Responsibilities

• Resolve post-purchase inquiries and issues.
• Assist customers with complaints and gather feedback.
• Maintain records of customer interactions, feedback and resolutions.
• Build and maintain relationships to promote loyalty and repeat business.

Skills

English proficiency

Phone skills

Multitasking

Customer service

Attention to detail

Education

Senior High School graduate

College (any course)

Tools

MS Office

Job description

Full Potential Solutions (FPS) in the Philippines seeks a Customer Experience and Sales Expert to assist with post-purchase inquiries and issues. You will resolve complaints, gather feedback, and maintain records to enhance satisfaction and foster loyalty.

This role requires 2 years of call center experience in Customer Service & Retention, strong English, and excellent communication skills, with a focus on elderly-friendly guidance and high attention to detail.