Post-Sale Tech Support Engineer II – Cloud, Networking & Security

Delinea; Philippines; On-site; PHP 350,000 - 600,000; Full time

Benefits offered by this job

Health care insurance

Pension/retirement matching

Comprehensive life insurance

Employee assistance program

Time off plans

Paid company holidays

Job summary

Delinea is seeking a Technical Support Engineer in the Philippines to join our Global Technical Support team. You will provide post‑sale technical support to customers and partners, diagnose issues, and communicate resolutions while working in a diverse, international environment.

We value problem-solving, structured troubleshooting, and the ability to explain complex concepts professionally. Join Delinea for meaningful work and career growth in a collaborative, innovative culture.

Qualifications

• 1–2 years of proven relevant professional experience as a technical support agent or equivalent.
• In-depth knowledge in IT/system administration.
• Experience in networking, data transport and encryption.
• Cloud infrastructure and virtualization experience.
• Security concepts and SQL proficiency; .NET applications a bonus.

Responsibilities

• Provide post-sale technical support to customers and partners.
• Assess and document reported customer issues.
• Formulate and communicate resolution plans.
• Gather necessary information and resources.
• Investigate and reproduce case scenarios.
• Provide clear customer responses and document corrective actions.

Skills

IT administration

Networking

Cloud virtualization

Security concepts

SQL proficiency

.NET applications (bonus)

Job description

Delinea is seeking a Technical Support Engineer in the Philippines to join our Global Technical Support team. You will provide post‑sale technical support to customers and partners, diagnose issues, and communicate resolutions while working in a diverse, international environment.

We value problem-solving, structured troubleshooting, and the ability to explain complex concepts professionally. Join Delinea for meaningful work and career growth in a collaborative, innovative culture.