Technical Support Engineer II

Delinea; Philippines; On-site; PHP 350,000 - 600,000; Full time

Benefits offered by this job

Health care insurance

Pension/retirement matching

Comprehensive life insurance

Employee assistance program

Time off plans

Paid company holidays

Job summary

Delinea is seeking a Technical Support Engineer in the Philippines to join our Global Technical Support team. You will provide post‑sale technical support to customers and partners, diagnose issues, and communicate resolutions while working in a diverse, international environment.

We value problem-solving, structured troubleshooting, and the ability to explain complex concepts professionally. Join Delinea for meaningful work and career growth in a collaborative, innovative culture.

Qualifications

• 1–2 years of proven relevant professional experience as a technical support agent or equivalent.
• In-depth knowledge in IT/system administration.
• Experience in networking, data transport and encryption.
• Cloud infrastructure and virtualization experience.
• Security concepts and SQL proficiency; .NET applications a bonus.

Responsibilities

• Provide post-sale technical support to customers and partners.
• Assess and document reported customer issues.
• Formulate and communicate resolution plans.
• Gather necessary information and resources.
• Investigate and reproduce case scenarios.
• Provide clear customer responses and document corrective actions.

Skills

IT administration

Networking

Cloud virtualization

Security concepts

SQL proficiency

.NET applications (bonus)

Job description

Summary

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

What You'll Do

• Provide post‑sale technical support to customers and partners.
• Assess and document reported customer issues.
• Formulate and communicate resolution plans.
• Gather necessary information and resources.
• Investigate and reproduce case scenarios.
• Provide clear customer responses and document corrective actions.

What You'll Need

• 1‑2 years of proven relevant professional experience as a technical support agent or equivalent.
• In‑depth knowledge and experience in at least some of the following areas:
• IT and system administration.
• Networking and data transport and encryption.
• Cloud infrastructure, machine, network and services virtualization.
• Security concepts and methodologies.
• Relational databases and SQL proficiency; .NET applications are a bonus.

What Else

• Troubleshooting and problem deconstruction.
• Strong written and verbal English communication skills.
• Ability to work in diverse, international, customer and team environments.
• Ability to communicate technical concepts at a professional level in multiple languages is a plus.
• Trustworthy, self‑motivated, and reliable.
• Accountability, transparency, and ownership.
• Desire to work in a dynamic and challenging environment.
• Organized and methodical with great attention to detail.
• Prior or current security clearance is a plus.

Why work at Delinea

• We’re passionate problem‑solvers helping the world's largest organizations protect what matters most: their human and machine identities.
• We invest in people who are smart, self‑motivated, and collaborative.
• What we offer in return is meaningful work, a culture of innovation, and great career progression.

Core Values

• Spirited – We bring energy and passion to everything we do.
• Trust – We act with integrity and deliver on our commitments.
• Respect – We listen, value different perspectives, and work as one team.
• Ownership – We take initiative and follow through.
• Nimble – We adapt quickly in a fast‑changing environment.
• Global – We embrace diverse people and ideas to drive better outcomes.

Benefits

• Competitive salaries.
• Meaningful bonus program.
• Health care insurance.
• Pension/retirement matching.
• Comprehensive life insurance.
• Employee assistance program.
• Time off plans.
• Paid company holidays.

Equal Opportunity

Delinea is an Equal Opportunity and Affidavit Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Background Check

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment per employment policy. In addition, all publicly posted social media sites may be reviewed.