Senior Solutions Engineer - Post-Sales & Customer Success

Dempsey Resource Management Inc.; Pasig; On-site; PHP 279,000 - 502,200; Full time

Job summary

A staffing solutions company is seeking an experienced technical support professional in Metro Manila, Philippines. The role involves providing post-purchase customer support, resolving product issues, and collaborating with teams to enhance customer experiences. Candidates should have a Bachelor’s degree in Engineering or a related field and 5-10 years of relevant experience. Strong skills in troubleshooting and product knowledge are essential.

Qualifications

• 5-10 years in customer service roles.
• Strong presentation skills.
• Detail-oriented and proactive problem-solver.

Responsibilities

• Provide technical support to customers post-purchase.
• Resolve product-related issues and ensure customer satisfaction.
• Collaborate with sales and product teams to improve customer experience.
• Conduct training sessions for clients on product usage.
• Maintain documentation of customer interactions and solutions provided.
• Monitor customer feedback for continuous improvement.

Skills

Proficient in B2B technical support

Maintenance & repair

Product knowledge

Troubleshooting

Installation

Education

Bachelor’s degree in Engineering or related field

Job description

A staffing solutions company is seeking an experienced technical support professional in Metro Manila, Philippines. The role involves providing post-purchase customer support, resolving product issues, and collaborating with teams to enhance customer experiences. Candidates should have a Bachelor’s degree in Engineering or a related field and 5-10 years of relevant experience. Strong skills in troubleshooting and product knowledge are essential.