Lead Technical Support Engineer

N-able

Philippines

Hybrid

PHP 1,800,000 - 2,400,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

PTO

Volunteer Days

ESPP

Pension

Internet Allowance

Pantry Allowance

Learning Budget

Hybrid Work

Job summary

N-able, a global software company, is seeking a Lead Technical Support Supervisor in the Philippines. You will mentor a team, coordinate cross-functional efforts, and drive resolution of partner issues to maintain high CSAT and adherence to SLAs.

This role blends leadership with hands-on technical support, focusing on process improvements and strategic communication with product, sales, and training teams. Ideal candidates bring strong people leadership, stakeholder management, and deep

Qualifications

Experience leading a Technical Support team in a fast-paced environment.
Strong cross-functional collaboration and stakeholder management.
Excellent verbal and written communication across technical and non-technical audiences.

Responsibilities

Support Leadership and Operational Management: assist leadership in daily ops and ensure smooth workflows.
Mentorship and advocacy: develop direct reports and drive outcomes.
Escalation and partner experience management: handle escalations and CSAT concerns.
Performance and KPI monitoring: track case handling and alignment with standards.
Cross-team collaboration: work with Product, Sales, Training, and other teams.
Leadership and project involvement: lead small to mid-size projects and participate in planning.