POS Solutions Engineer - Pre-Sales & Client Support

Power Mac Center; Pasig; On-site; PHP 446,000 - 670,000; Full time

Job summary

Power Mac Center is seeking a Software Technical Engineer in the Philippines to support POS systems across pre-sales and client delivery. The role involves technical presentations, requirements and diagrams, and post-sale maintenance with clients.

The candidate will provide Level 1 support, liaise with the Regional Support Team, and assist in POS project implementations while reporting on account performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support role, preferably with POS systems.
• Strong presentation and communication skills.
• Ability to create detailed technical documentation and diagrams.
• Experience in project implementation and customer service.
• Strong problem solving skills and ability to manage multiple tasks simultaneously.

Responsibilities

• Deliver technical presentations to potential clients.
• Address technical queries from clients during the pre-sales process.
• Develop detailed requirements and diagrams to support client needs.
• Provide Level 1 support to assigned clients.
• Manage and enhance the customer experience by anticipating potential service problems and delivering exceptional after-sales service.
• Liaise with the Regional Support Team for issue escalation and resolution.
• Assist in the implementation of POS projects, ensuring smooth and timely execution.
• Provide timely updates to management regarding business performance and other key issues within assigned accounts.

Skills

Presentation skills

Communication skills

Documentation & diagrams

Project implementation

Customer service

Problem solving

Multi-tasking

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

POS systems

Job description

Power Mac Center is seeking a Software Technical Engineer in the Philippines to support POS systems across pre-sales and client delivery. The role involves technical presentations, requirements and diagrams, and post-sale maintenance with clients.

The candidate will provide Level 1 support, liaise with the Regional Support Team, and assist in POS project implementations while reporting on account performance.