SOFTWARE TECHNICAL ENGINEER - POS (URGENT HIRING)

Power Mac Center; Pasig; On-site; PHP 446,000 - 670,000; Full time

Job summary

Power Mac Center is seeking a Software Technical Engineer in the Philippines to support POS systems across pre-sales and client delivery. The role involves technical presentations, requirements and diagrams, and post-sale maintenance with clients.

The candidate will provide Level 1 support, liaise with the Regional Support Team, and assist in POS project implementations while reporting on account performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support role, preferably with POS systems.
• Strong presentation and communication skills.
• Ability to create detailed technical documentation and diagrams.
• Experience in project implementation and customer service.
• Strong problem solving skills and ability to manage multiple tasks simultaneously.

Responsibilities

• Deliver technical presentations to potential clients.
• Address technical queries from clients during the pre-sales process.
• Develop detailed requirements and diagrams to support client needs.
• Provide Level 1 support to assigned clients.
• Manage and enhance the customer experience by anticipating potential service problems and delivering exceptional after-sales service.
• Liaise with the Regional Support Team for issue escalation and resolution.
• Assist in the implementation of POS projects, ensuring smooth and timely execution.
• Provide timely updates to management regarding business performance and other key issues within assigned accounts.

Skills

Presentation skills

Communication skills

Documentation & diagrams

Project implementation

Customer service

Problem solving

Multi-tasking

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

POS systems

Job description

We are seeking a dynamic and skilled Software Technical Engineer to join our team, specializing in Point of Sale (POS) systems. This role is pivotal in the pre-sales process, involving technical presentations, addressing client queries, and creating requirements and diagrams. The ideal candidate will also assist in project implementations and provide maintenance support to clients.

Primary Responsibilities:

Pre-Sales Support:

• Deliver technical presentations to potential clients.

• Address technical queries from clients during the pre-sales process.

• Develop detailed requirements and diagrams to support client needs.

Client Support:

• Provide Level 1 support to assigned clients.

• Manage and enhance the customer experience by anticipating potential service problems and delivering exceptional after-sales service.

• Liaise with the Regional Support Team for issue escalation and resolution.

Project Implementation:

• Assist in the implementation of POS projects, ensuring smooth and timely execution.

Communication and Reporting:

• Provide timely updates to management regarding business performance and other key issues within assigned accounts.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in a technical support role, preferably with POS systems.

• Strong presentation and communication skills.

• Ability to create detailed technical documentation and diagrams.

• Experience in project implementation and customer service.

• Strong problem solving skills and ability to manage multiple tasks simultaneously.