POS & Cloud Tech Support Engineer (24/7)

NCR Voyix; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

NCR Voyix in Cebu, Philippines is seeking a Technical Support Engineer to be the first line of defense for our customers. You will troubleshoot POS devices and other supported equipment, provide timely customer care, and ensure our retail, hospitality, and cloud solutions run smoothly.

The role requires 1-2 years in tech support, strong communication, problem-solving, and the ability to learn quickly through training. This onsite position features rotational shifts and is part of our Global TAC.

Qualifications

• 1-2 years of experience in technical support or similar role.
• Strong communication, customer service, and customer-handling skills.
• Functional proficiency in required foreign languages based on customer needs.
• Solid technical aptitude and problem-solving ability.
• Ability to learn and apply new technical knowledge through training.

Responsibilities

• Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
• Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow defined Remote Incident Management processes and document all activities in the incident tracking system.
• Review incident history and identify recurring issues.
• Escalate incidents according to established escalation paths when necessary.
• Contribute to knowledge articles and maintain accurate customer/system documentation.
• Participate in team meetings, coaching, performance programs, and continuous improvement initiatives.
• Support less experienced colleagues through knowledge sharing and joint work sessions.
• Conduct incident quality audits and call monitoring activities.

Skills

Technical support experience

Communication skills

Foreign language proficiency

Technical aptitude

Learning ability

Job description

NCR Voyix in Cebu, Philippines is seeking a Technical Support Engineer to be the first line of defense for our customers. You will troubleshoot POS devices and other supported equipment, provide timely customer care, and ensure our retail, hospitality, and cloud solutions run smoothly.

The role requires 1-2 years in tech support, strong communication, problem-solving, and the ability to learn quickly through training. This onsite position features rotational shifts and is part of our Global TAC.