POS Field Operations Team Leader

Tangent Solutions, Inc.; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Permanent and direct employment

Comprehensive onboarding training

HMO & Insurance upon regularization

Annual performance evaluation and salary increase

Career & leadership training programs

Job summary

A leading technology firm in Metro Manila is seeking a qualified POS Team Leader. You will lead a team of field technicians, ensuring high-quality installations and customer satisfaction. Ideal candidates should have a degree in a relevant field and experience in a supervisory role. The position offers permanent employment, comprehensive training, and a career development path.

Qualifications

• At least 1 year of experience in a team leader/supervisory role in a technical services role.
• Results-oriented with strong attention to detail.
• Willing to do fieldwork and work overtime as needed.

Responsibilities

• Lead a team of field technicians and provide direction and support.
• Ensure installations, repairs, and maintenance meet high standards.
• Act as primary point of contact for customers regarding field service activities.
• Schedule and assign tasks to ensure optimal coverage and productivity.
• Conduct regular team meetings to review performance and updates.
• Provide technical guidance, troubleshooting, and problem-solving for complex issues.
• Ensure technicians deliver excellent customer service and maintain client relationships.
• Train new technicians on procedures, skills, and safety.
• Maintain records of field service activities and time spent on tasks.
• Prepare regular reports on team performance and customer feedback.

Skills

Technical services experience

Excellent customer service

Problem-solving abilities

Effective communication

Team collaboration

Education

Graduate of any 4-year course

Tools

MS Office

Job description

Tangent, the Philippines' largest non-bank POS terminal network is hiring.

We seek qualified POS Team Leader candidates to join our Go Beyond Community.

You may also send your CV/Resume to ****

What you'll get

• Permanent and Direct employment (Not under agency)
• Comprehensive Onboarding Training to help you improve your competencies
• Annual Performance Evaluation and salary increase based on performance/eligibility.
• HMO & Insurance upon regularization
• Career & Leadership Training Programs

Responsibilities

• Responsible for leading a team of field technicians, providing direction, support, and performance feedback.
• Ensure that all installations, repairs, and maintenance work is completed to high standards and in compliance with client requirements.
• Act as the primary point of contact for customers regarding field service activities, addressing any concerns or issues.
• Schedule and assign tasks to team members, ensuring optimal coverage and productivity.
• Conduct regular team meetings to review performance, address issues, and discuss new procedures or updates.
• Provide technical support and guidance to field technicians, including troubleshooting and problem-solving for complex issues.
• Ensure that technicians deliver excellent customer service and maintain positive client relationships.
• Train new technicians on company procedures, technical skills, and safety protocols.
• Conduct ongoing training and professional development to keep the team updated on new technologies and best practices.
• Maintain accurate records of field service activities, including job statuses, equipment used, and time spent on each task.
• Prepare and submit regular reports on team performance, customer feedback, and any issues encountered.
• Ensure proper coordination with internal and external Customers.

Qualifications

• Graduate of any 4-year course. Preferably courses related to IT, computer engineering, electronics, and other relevant courses.
• With at least 1 year of experience in a team leader/supervisory role in a technical services role.
• Has experience or a background in providing excellent customer service.
• Results-Oriented with Data Insights
• Strong problem-solving abilities and attention to detail.
• Effective communication and interpersonal skills.
• Ability to work independently and as a part of a team.
• Amenable to working overtime, holidays, and weekends as required
• Willing to do Fieldwork as needed.
• Amenable to start immediately.