Global POS Support Specialist — Hybrid & Customer-Facing

Adventure Consultancy Solutions Philippines Inc.; Makati; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary package

Hybrid work arrangement

Company-provided equipment

Day 1 HMO coverage

Life insurance

Professional development and career成长

Job summary

Adventure Consultancy Solutions Philippines Inc. is seeking a Technical POS Specialist who blends customer service with technical problem solving to assist international clients with system configurations, transactions, and onboarding.

The role requires clear English communication, the ability to translate technical details into practical steps, and strong coordination with partners and internal teams to resolve issues.

Qualifications

• Bachelor's degree in any field.
• 1–2 years of experience in Technical Account Management, Technical Support, POS Support or similar client-facing role.
• Experience supporting overseas/international clients, preferably in BPO/fintech/payments/financial services.
• Strong English proficiency in verbal and written communication.

Responsibilities

• Act as the first point of contact for technical inquiries from international clients via phone, email, and chat.
• Investigate and resolve basic technical and system-related concerns.
• Provide clear, professional technical guidance to clients.
• Assist users with account administration and access management tasks.
• Support merchants during onboarding, including basic system setup and configuration.
• Assist clients with e-commerce platform configuration and payment method setup.
• Provide first-level troubleshooting for system, payment, and integration-related concerns.
• Process authorized manual financial transactions (refunds, reversals, rebills, captures, chargebacks).
• Maintain accurate records of client concerns and resolutions in the ticketing system.
• Collaborate with internal teams and external stakeholders on complex client requirements.

Skills

Customer service

Technical troubleshooting

POS systems

English proficiency

G-Suite

Microsoft Office

Education

Bachelor's degree

Tools

G-Suite

Microsoft Office

Job description

Adventure Consultancy Solutions Philippines Inc. is seeking a Technical POS Specialist who blends customer service with technical problem solving to assist international clients with system configurations, transactions, and onboarding.

The role requires clear English communication, the ability to translate technical details into practical steps, and strong coordination with partners and internal teams to resolve issues.