Service Delivery Ops Specialist

Gratitude Philippines; Taguig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading service company is seeking a Multilingual Service Desk Analyst in Taguig. The ideal candidate will have at least 2 years of experience in technical support and must be proficient in the Polish language. Responsibilities include resolving customer inquiries, providing high-quality customer service, and collaborating with management. This is an on-site full-time position with relocation assistance offered for qualified candidates.

Qualifications

• With or without service desk experience.
• Must have at least 2 years of experience in technical support.
• Must speak, read, and write in the Polish Language.

Responsibilities

• Resolve customer issues using problem-solving skills and technical thinking.
• Provide answers to user inquiries through various channels efficiently.
• Collaborate with management and clients for issue resolution.

Skills

Customer service skills

Problem-solving skills

Technical thinking/reasoning skills

Polish language proficiency

Education

Vocational Diploma, Short Course Certificate, Bachelor's/College Degree

Job description

On-site - Taguig No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Requirements, Qualifications and Responsibilities

• With or Without Service Desk Experience.
• At least 2 years of experience in Technical Support.
• Can speak, read, and write in the Polish Language.
• Candidates must be Filipino citizens permanently residing in the Philippines or
• Native foreign nationals with valid PRV/TRV and current residence in the Philippines.
• At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor’s/College Degree in any field.
• Kindly endorse native speakers or non-native with C1 level proficiency.
• The process will be a language, technical and final interview.
• We are open to candidates from different countries who are willing to relocate. We offer relocation assistance/package.
• We are looking for candidates who will be open for the Taguig or Ortigas ONSITE location.
• Must be an immediate joiner.

Your main responsibilities as a Multilingual Service Desk Analyst are as follows:

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures as well as proper escalation process.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policy, procedure and other important operational issues.
• To come in on time and on scheduled shift and adhere to breaks as assigned by staff manager.
• Follow rest day schedule as assigned.
• Advice staff manager of planned leaves as stated in the Handbook.
• Maintain quality standards in accordance with agreed metrics.
• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
• To submit necessary service delivery reports.
• Ensure feedback is given to staff manager if potential issues are detected.
• Ensure feedback is given to staff manager if process improvement measures can be implemented.
• Ensure attendance at planned meetings.

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately.

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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