Associate Credit Service Representative - Portuguese Speaker

Medtronic; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Medtronic in the Philippines seeks an entry-level Credit & Collections Associate to support customer engagements, resolve outstanding balances, and ensure timely collections.

The role emphasizes data stewardship, process adherence, and collaboration with Finance and market teams, with a required Bachelor's degree and Portuguese language fluency.

This opportunity offers exposure to AI-assisted workflows and digital tools designed to streamline collections and improve service levels.

Qualifications

• Requires a Bachelor's degree
• Portuguese fluency mandatory
• Entry level role with no experience required
• Broad theoretical knowledge from advanced education
• Basic digital literacy and adaptability to evolving technologies and AI-assisted ways of working
• Ability to learn and operate AI-assisted workflows and digital process-management tools
• Curiosity for continuous learning, automation, and modern shared-service models

Responsibilities

• Manage credit and collections activities, including customer communication via phone and email, to resolve balances.
• Negotiate payment arrangements and support debt recovery while maintaining positive customer relationships.
• Monitor high-risk and overdue accounts and implement collection strategies.
• Ensure timely collection of receivables per policies and terms.
• Collaborate with Finance, Customer Service, market teams to resolve account issues.
• Coordinate with back-office teams to clarify account discrepancies and support resolution.
• Escalate complex cases appropriately and in a timely manner.
• Maintain a professional, customer-focused approach in all interactions and discussions.

Skills

Portuguese language

Customer communication

Digital literacy

AI workflow tools

Education

Bachelor's degree

Tools

AI-assisted workflows

Digital process-management tools

Job description

Job Description:

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The rolewill focus on customer engagement, exception handling, data stewardship, process adherence, operational controls, and continuous improvement.

Responsibilities may include the following and other duties may be assigned.

• Manage credit and collections activities, including customer communication via phone and email, to resolve outstanding balances.

• Negotiate payment arrangements and support effective debt recovery while maintaining positive customer relationships.

• Monitor high-risk and overdue accounts and implement appropriate collection strategies.

• Ensure timely collection of receivables in line with company policies and payment terms.

• Collaborate with Finance, Customer Service, market teams, and other stakeholders to resolve account-related issues.

• Coordinate with back-office teams to clarify account discrepancies and support issue resolution.

• Escalate complex or sensitive cases appropriately and in a timely manner.

• Maintain a professional, customer-focused approach in all customer interactions and financial discussions.

Required Knowledge and Experience

• RequiresaBaccalaureatedegree

• Fluency in Portuguese is a mandatory requirement

• This is an entry level role with no experience required

• Requiresbroadtheoreticaljobknowledgetypicallyobtainedbyadvancededucation.

• Basicdigitalliteracyandadaptabilitytoevolvingtechnologiesand AI-assistedwaysofworking.

• AbilitytolearnandoperatewithinAI- assistedworkflowenvironmentsanddigitalprocess-managementtools.

• Demonstratedcuriositytowardcontinuouslearning,automationtechnologies, andmodernshared-serviceoperatingmodels.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Requirements: