Portuguese Credit & Collections Associate – Entry Level

medtronic; Philippines; Vor Ort; PHP 268.000 - 424.000; Vollzeit

Zusammenfassung

Medtronic is seeking an entry-level Credit & Collections professional to engage customers and manage balances using AI-enabled processes. The role emphasizes data stewardship, process adherence, and collaboration with Finance and Customer Service teams.

You will learn to handle overdue accounts, negotiate payment plans, and maintain professional relationships while adapting to evolving digital tools and shared-service operating models.

Qualifikationen

• Requires a Baccalaureate degree.
• Fluency in Portuguese is a mandatory requirement.
• Entry level role with no experience required.
• Broad theoretical knowledge typically obtained by advanced education.
• Basic digital literacy and adaptability to evolving technologies and AI-assisted ways of working.
• Ability to learn and operate within AI-assisted workflow environments and digital process-management tools.
• Demonstrated curiosity toward continuous learning, automation technologies, and modern shared-service operating models.

Aufgaben

• Manage credit and collections activities, including customer communication via phone and email, to resolve outstanding balances.
• Negotiate payment arrangements and support effective debt recovery while maintaining positive customer relationships.
• Monitor high-risk and overdue accounts and implement appropriate collection strategies.
• Ensure timely collection of receivables in line with company policies and payment terms.
• Collaborate with Finance, Customer Service, market teams, and other stakeholders to resolve account-related issues.
• Coordinate with back-office teams to clarify account discrepancies and support issue resolution.
• Escalate complex or sensitive cases appropriately and in a timely manner.
• Maintain a professional, customer-focused approach in all customer interactions and financial discussions.

Kenntnisse

Portuguese

Digital literacy

AI workflow familiarity

Ausbildung

Bachelor's degree

Jobbeschreibung

Medtronic is seeking an entry-level Credit & Collections professional to engage customers and manage balances using AI-enabled processes. The role emphasizes data stewardship, process adherence, and collaboration with Finance and Customer Service teams.

You will learn to handle overdue accounts, negotiate payment plans, and maintain professional relationships while adapting to evolving digital tools and shared-service operating models.