Credit Services Back Office Specialist

Medtronic; Taguig; On-site; PHP 500,000 - 850,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Short-term incentive (MIP)

Job summary

Medtronic Philippines, Inc. seeks an Accounts Receivable/Collections specialist to support front-office collectors and regional teams. You will ensure accurate processing of tasks, maintain customer data, and drive timely collections in a compliant environment.

The role requires strong Excel and SAP FSCM proficiency, experience in AR/Collections, and a proven ability to work independently and in teams within a fast-paced finance operation.

Qualifications

• High School Diploma required; a university degree is not required for this role.
• Experience in Accounts Receivable, Credit Services, Collections, or related finance operations preferred.
• Strong systems proficiency in Excel, SAP ECC, and FSCM.
• Effective team player with strong collaboration and communication skills.
• Well-organized with ability to manage priorities and meet objectives.
• Experience with structured workflows, shared mailboxes, case management, or queue tools is advantageous.
• Comfortable using approved digital and AI tools, including Copilot, to boost productivity.

Responsibilities

• Investigate and resolve workflow exceptions related to ownership, assignment and routing.
• Research customer and account information using SAP, FSCM, invoices and orders.
• Update customer details and master data to support workflow efficiency.
• Monitor queues and ensure tasks meet SLAs and controls.
• Deliver activities in line with quality standards and turnaround times.
• Support account reconciliation by preparing statements and summaries for collectors.
• Prepare debit/credit matching proposals using available data.
• Provide admin support for write-off and refund processes.
• Manage back-office mailbox requests with timely routing and resolution.
• Assist monthly Statement of Account distribution and dunning letters.

Skills

Accounts Receivable

Credit Services

Collections

Independent work

Team collaboration

Prioritization

Education

High School Diploma

Tools

SAP ECC

FSCM

Microsoft Excel

Copilot

Job description

Medtronic Philippines, Inc. seeks an Accounts Receivable/Collections specialist to support front-office collectors and regional teams. You will ensure accurate processing of tasks, maintain customer data, and drive timely collections in a compliant environment.

The role requires strong Excel and SAP FSCM proficiency, experience in AR/Collections, and a proven ability to work independently and in teams within a fast-paced finance operation.