Associate Credit Service Representative - Portuguese Speaker

medtronic; Philippines; On-site; PHP 268,000 - 424,000; Full time

Job summary

Medtronic is seeking an entry-level Credit & Collections professional to engage customers and manage balances using AI-enabled processes. The role emphasizes data stewardship, process adherence, and collaboration with Finance and Customer Service teams.

You will learn to handle overdue accounts, negotiate payment plans, and maintain professional relationships while adapting to evolving digital tools and shared-service operating models.

Qualifications

• Requires a Baccalaureate degree.
• Fluency in Portuguese is a mandatory requirement.
• Entry level role with no experience required.
• Broad theoretical knowledge typically obtained by advanced education.
• Basic digital literacy and adaptability to evolving technologies and AI-assisted ways of working.
• Ability to learn and operate within AI-assisted workflow environments and digital process-management tools.
• Demonstrated curiosity toward continuous learning, automation technologies, and modern shared-service operating models.

Responsibilities

• Manage credit and collections activities, including customer communication via phone and email, to resolve outstanding balances.
• Negotiate payment arrangements and support effective debt recovery while maintaining positive customer relationships.
• Monitor high-risk and overdue accounts and implement appropriate collection strategies.
• Ensure timely collection of receivables in line with company policies and payment terms.
• Collaborate with Finance, Customer Service, market teams, and other stakeholders to resolve account-related issues.
• Coordinate with back-office teams to clarify account discrepancies and support issue resolution.
• Escalate complex or sensitive cases appropriately and in a timely manner.
• Maintain a professional, customer-focused approach in all customer interactions and financial discussions.

Skills

Portuguese

Digital literacy

AI workflow familiarity

Education

Bachelor's degree

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The rolewill focus on customer engagement, exception handling, data stewardship, process adherence, operational controls, and continuous improvement.

Responsibilities may include the following and other duties may be assigned.

• Manage credit and collections activities, including customer communication via phone and email, to resolve outstanding balances.

• Negotiate payment arrangements and support effective debt recovery while maintaining positive customer relationships.

• Monitor high-risk and overdue accounts and implement appropriate collection strategies.

• Ensure timely collection of receivables in line with company policies and payment terms.

• Collaborate with Finance, Customer Service, market teams, and other stakeholders to resolve account-related issues.

• Coordinate with back-office teams to clarify account discrepancies and support issue resolution.

• Escalate complex or sensitive cases appropriately and in a timely manner.

• Maintain a professional, customer-focused approach in all customer interactions and financial discussions.

Required Knowledge and Experience

• RequiresaBaccalaureatedegree

• Fluency in Portuguese is a mandatory requirement

• This is an entry level role with no experience required

• Requiresbroadtheoreticaljobknowledgetypicallyobtainedbyadvancededucation.

• Basicdigitalliteracyandadaptabilitytoevolvingtechnologiesand AI-assistedwaysofworking.

• AbilitytolearnandoperatewithinAI- assistedworkflowenvironmentsanddigitalprocess-managementtools.

• Demonstratedcuriositytowardcontinuouslearning,automationtechnologies, andmodernshared-serviceoperatingmodels.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail].

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).