Credit Back-Office Operations Specialist

medtronic; Philippines; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Short-term incentive (MIP)

Job summary

Medtronic Philippines is seeking an Accounts Receivable/Finance Operations professional to support front office collectors and regional teams. The role focuses on timely, accurate processing, workflow maintenance, and collaboration with Credit Services to ensure compliant, efficient collections processes.

Responsibilities include reconciling accounts, preparing statements, handling direct debit setups, and maintaining master data.

Qualifications

• Experience in Accounts Receivable, Credit Services, Collections, or related finance operations.
• Strong systems proficiency with Excel, SAP ECC, and FSCM.
• Collaborative team player with clear communication and organizational skills.
• Ability to work independently and meet service objectives.

Responsibilities

• Investigate and resolve workflow exceptions related to customer ownership and routing.
• Research customer and account information using SAP, FSCM, invoices, and docs.
• Maintain customer contact details and ownership records for accuracy.
• Monitor queues and ensure tasks meet SLAs and controls.
• Deliver activities with quality and timely turnaround.
• Support account reconciliation with statements and summaries.
• Prepare debit/credit matching proposals using account data.
• Provide admin support for write-offs and refunds.
• Manage back-office mailbox requests and routing.
• Support monthly Statement of Account distribution and dunning letters.
• Assist with direct debit setup in line with compliance.
• Maintain desktop procedures and support docs.
• Collaborate with Credit Services and stakeholders on service delivery.
• Identify and validate automation recommendations before updates.
• Escalate automation or data quality issues to supervisors.
• Leverage AI tools (Copilot) to boost productivity with validated outputs.

Skills

Accounts Receivable

Credit Services

Collections

Finance operations

Team collaboration

Attention to detail

Education

High School Diploma

Tools

Microsoft Excel

SAP ECC

FSCM

Job description

Medtronic Philippines is seeking an Accounts Receivable/Finance Operations professional to support front office collectors and regional teams. The role focuses on timely, accurate processing, workflow maintenance, and collaboration with Credit Services to ensure compliant, efficient collections processes.

Responsibilities include reconciling accounts, preparing statements, handling direct debit setups, and maintaining master data.