Polish-Speaking Service Desk Agent | Tech Support

Recruitify_HR; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Recruitify_HR is seeking a Multilingual Service Desk Analyst in Metro Manila to provide technical support with Polish language proficiency. The role requires 2+ years in technical support and may involve relocation and onsite work in Taguig or Ortigas. Immediate joiner preferred.

The candidate should hold a diploma or degree in any field, with the ability to communicate effectively and deliver high-quality service across channels.

Qualifications

• At least 2 years of experience in Technical Support.
• Can speak, read, and write in the Polish language.
• Native foreign nationals with valid PRV/TRV and current residence in the Philippines should also apply.
• At least a vocational diploma, short course certificate, undergraduate, or bachelor’s/college degree in any field.
• Kindly endorse native speakers or non-native with C1 level proficiency.
• The process will be a language, technical and final interview.
• We are open to candidates from different countries who are willing to relocate, with relocation assistance/package.
• We are looking for candidates who will be open for the Taguig or Ortigas onsite location.
• Must be an immediate joiner

Responsibilities

• Resolve issues utilizing excellent customer service skills and technical thinking to ensure customer satisfaction.
• Receive and respond to user inquiries via telephone, email, and ticketing system professionally and promptly.
• Work with local management, colleagues, and clients at all levels to resolve requests.
• Produce quality work and timely turnaround.
• Escalate when needed and document outcomes.
• Develop mastery of all tools and stay updated on policies and procedures.
• Attend scheduled shifts on time and adhere to breaks and rest days.
• Provide feedback to management for process improvements.

Skills

Customer service

Problem solving

Technical thinking

Polish language

Relocation willingness

Immediate joiner

Education

Bachelor's/College degree (any field)

Job description

Recruitify_HR is seeking a Multilingual Service Desk Analyst in Metro Manila to provide technical support with Polish language proficiency. The role requires 2+ years in technical support and may involve relocation and onsite work in Taguig or Ortigas. Immediate joiner preferred.

The candidate should hold a diploma or degree in any field, with the ability to communicate effectively and deliver high-quality service across channels.