Bilingual IT Support Desk Agent (Polish/English)

Recruitify_HR; Taguig; On-site; PHP 335,000 - 502,000; Full time

Job summary

Recruitify_HR is seeking a bilingual Polish/English customer support specialist based onsite in Taguig. You will handle inquiries via phone, email, and chat, document issues, and collaborate with IT to resolve technical problems.

The role emphasizes strong communication, empathy, and teamwork in a fast-paced environment, with a fixed shift schedule. A Bachelor's degree and 1–3 years in customer service or IT support are expected.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Communications)
• 1–3 years in a customer service or IT support role
• Proficiency in Polish and English; strong communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Onsite work in Taguig with a shift schedule

Responsibilities

• Provide exceptional customer support in Polish and English via phone, email, and chat.
• Assist customers with technical issues and inquiries related to our products and services.
• Document and track user requests in a ticketing system, ensuring timely follow-up and resolution.
• Collaborate with the IT team to elevate complex issues and ensure customer satisfaction.
• Maintain a knowledge base of common issues and solutions to enhance team efficiency.

Skills

Polish language

English language

Communication skills

Interpersonal skills

Education

Bachelor's degree

Tools

Ticketing system

Job description

Recruitify_HR is seeking a bilingual Polish/English customer support specialist based onsite in Taguig. You will handle inquiries via phone, email, and chat, document issues, and collaborate with IT to resolve technical problems.

The role emphasizes strong communication, empathy, and teamwork in a fast-paced environment, with a fixed shift schedule. A Bachelor's degree and 1–3 years in customer service or IT support are expected.