Polish-Speaking Service Desk Pro (2+ yrs) – Relocation

Gratitude Inc; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Relocation package available

Job summary

A global customer service company in Taguig is seeking a Multilingual Service Desk Agent fluent in Polish to provide comprehensive technical and end-user support. This full-time role requires strong customer service and troubleshooting skills. Ideal candidates should have at least 2 years of technical support experience and be open to onsite work with shifting schedules. A relocation package is available for those outside the Philippines.

Qualifications

• With or without Service Desk experience.
• At least 2 years of Technical Support experience.
• Can speak, read, and write Polish.
• Filipino citizen or foreign national with valid PRV/TRV.

Responsibilities

• Provide technical and service desk support via phone, email, and ticketing tools.
• Resolve user issues using standard procedures and proper escalation.
• Deliver accurate and timely solutions to ensure customer satisfaction.
• Document incidents, requests, and resolutions clearly.
• Maintain quality, productivity, and attendance metrics.

Skills

Customer service skills

Technical troubleshooting

Polish language proficiency

Education

Vocational Diploma / Short Course / Undergraduate / Bachelor’s degree

Tools

Ticketing tools

Job description

A global customer service company in Taguig is seeking a Multilingual Service Desk Agent fluent in Polish to provide comprehensive technical and end-user support. This full-time role requires strong customer service and troubleshooting skills. Ideal candidates should have at least 2 years of technical support experience and be open to onsite work with shifting schedules. A relocation package is available for those outside the Philippines.