Policy, Procedure & Compliance Head (Advance Pooling)

SMEDD Corp.; Pasay; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

SMEDD Corp. invites a senior Quality Management lead to drive the QMS, ensuring ISO 9001:2015 compliance and continual improvement across processes. You will oversee audits, CAPA, policy maintenance, and risk management while collaborating with cross-functional teams to enhance quality performance.

The role requires extensive experience in governance, compliance, and process improvement, with a focus on delivering measurable quality outcomes for customers and regulators.

Qualifications

• Bachelor’s degree in engineering, Business Management, Industrial Engineering, Quality Management, or related field.
• 8-10 years in Quality Management Systems with 3-5 years in a leadership role.
• ISO certification required.
• Strong knowledge of ISO 9001:2015 and quality management principles.
• Certified Lead Auditor and/or Six Sigma certification preferred.
• Excellent analytical, communication, leadership, and stakeholder management skills.
• Experience in governance, compliance, process improvement, and audit management.

Responsibilities

• Lead the implementation, maintenance, and continual improvement of the Quality Management System (QMS).
• Develop, review, and maintain quality policies, procedures, standards, and documented processes.
• Ensure compliance with ISO requirements, regulatory obligations, and internal governance standards.
• Manage the internal audit program, including planning, execution, reporting, and corrective action monitoring.
• Lead root cause analysis and CAPA activities for quality issues and nonconformities.
• Establish and monitor quality objectives, KPIs, and quality dashboards.
• Facilitate Management Review meetings and report on QMS performance.
• Drive continuous improvement using PDCA, Lean, and Six Sigma.
• Oversee document control processes and quality records management.
• Promote risk-based thinking and support enterprise risk management in quality/operations.
• Support customer satisfaction programs by analyzing feedback and service performance.
• Ensure employee awareness, training, and competency in quality management.
• Collaborate with business units, project teams, suppliers, and contractors on quality requirements.
• Serve as primary contact for external certification audits and regulatory assessments.

Skills

Leadership

Audit management

Quality improvement

PDCA/Lean/Six Sigma

Analytical thinking

Stakeholder management

Governance

Education

Bachelor’s degree in engineering/business management/industrial engineering/quality management

ISO certification

Lead Auditor or Six Sigma certification

Job description

JOB DESCRIPTION

• Lead the implementation, maintenance, and continual improvement of the Quality Management System in alignment with organizational objectives and applicable standards.

• Develop, review, and maintain quality policies, procedures, standards, and documented processes.

• Ensure organizational compliance with ISO requirements, regulatory obligations, and internal governance standards.

• Manage the internal audit program, including audit planning, execution, reporting, and corrective action monitoring.

• Lead root cause analysis and corrective and preventive action (CAPA) activities for quality issues, audit findings, and nonconformities.

• Establish and monitor quality objectives, key performance indicators (KPIs), and quality performance dashboards.

• Facilitate Management Review meetings and provide periodic reports on QMS performance and improvement opportunities.

• Drive continuous improvement initiatives using recognized methodologies such as PDCA, Lean, and Six Sigma.

• Oversee document control processes to ensure effective management of policies, procedures, work instructions, and quality records.

• Promote risk-based thinking and support enterprise risk management activities related to quality and operational processes.

• Support customer satisfaction programs by analyzing feedback, complaints, and service performance to identify improvement opportunities.

• Ensure employee awareness, training, and competency development related to quality management requirements.

• Collaborate with business units, project teams, suppliers, and contractors to ensure adherence to quality standards and process requirements.

• Serve as the primary point of contact for external certification audits, regulatory assessments, and quality compliance matters.

JOB REQUIREMENTS

• Bachelor’s degree in engineering, Business Management, Industrial Engineering, Quality Management, or related field.

• At least 8-10 years of experience in Quality Management Systems, with at least 3-5 years in a leadership role.

• CandidatemusthaveISOcertification.

• Strong knowledge of ISO 9001:2015 and quality management principles.

• Certified Lead Auditor and/or Six Sigma certification preferred.

• Excellent analytical, communication, leadership, and stakeholder management skills.

• Experience in governance, compliance, process improvement, and audit management.