Finance & Customer Care Analyst

QBE Group Shared Services Centre; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines, is hiring a Customer Service Associate to support inquiries via phone, assist with product and policy questions, and resolve billing issues promptly. The role involves operating a switchboard and supporting various business areas with administrative tasks.

You will handle calls and emails efficiently, maintain regulatory compliance, and provide personalised, high-quality service while collaborating with stakeholders to meet customer

Qualifications

• Necessary qualifications include: tertiary degree or equivalent combination of education and work experience.
• Experience in call centre or customer service is preferred.
• Insurance or banking knowledge is advantageous.

Responsibilities

• Ensure 100% regulatory compliance with laws and industry codes.
• Establish and maintain good working relationships with stakeholders.
• Process all calls and emails related to products, processes, and policies efficiently.
• Provide personalised and quality service to meet internal and external customer expectations.
• Understand customer needs and actively look for ways to meet them.
• Follow agreed-upon scripting to ensure customer intentions are understood.
• Manage premium objections effectively during policy renewals.
• Provide new quotes to new business customers without negatively impacting the company's brand.
• Answer multiple phone lines and direct callers accurately to minimise wait time.
• Communicate information, professionally, and in a well-organised manner.

Skills

Analytical Thinking

Collaboration Tools

Communication

Critical Thinking

Customer Service

Customer Value Management

Detail-Oriented

Document Management

Insurance Underwriting

Intentional collaboration

Managing performance

Pricing Strategies

Regulatory Compliance

Risk Management

Stakeholder Management

Education

Tertiary Degree or equivalent

Job description

QBE Group Shared Services Centre in Cebu City, Philippines, is hiring a Customer Service Associate to support inquiries via phone, assist with product and policy questions, and resolve billing issues promptly. The role involves operating a switchboard and supporting various business areas with administrative tasks.

You will handle calls and emails efficiently, maintain regulatory compliance, and provide personalised, high-quality service while collaborating with stakeholders to meet customer