POD Specialist

Topserve Service Solutions, Inc.; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

A service solutions company based in the Philippines is seeking a professional to manage and monitor client-owned document status. Key responsibilities include coordinating with partners, preparing weekly billing reports, and ensuring timely document submissions. The ideal candidate should possess strong organizational skills and attention to detail.

Responsibilities

• Check and monitor the status of returned client documents.
• Secure and validate submitted POD of business partners.
• Sort, scan, and prepare transmittal of PODs for billing preparation.
• Prepare weekly updates reports on pending billings due to incomplete PODs.
• Coordinate with business partners on insufficient documents.
• Escalate major issues to immediate superior.
• Prepare KPI for on-time submission and monitor penalties for delay.

Job description

• Checks and monitors the status of the returned client-owned documents delivered by business partners.
• Secures and validates the submitted POD of business partners.
• Sorts, scan and prepare transmittal of PODs to be forwarded to the customer and Billing Specialist in preparation of the billing to the customer.
• Prepares weekly updates reports to cover pending billings due to Incomplete PODs.
• Coordinates with business partners on insufficient documents & other concerns to expedite completion.
• Escalates major issues and concerns to immediate superior for appropriate actions.
• Prepares KPI for on-time submission and monitors the penalty for delay submission.