Claims Coordinator

iSupport Worldwide; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Free lunch meals, fruits and beverages

onsite gym with fitness instructor

Weekly fitness activities with prizes

Upskilling academy

Modern office facilities

Job summary

iSupport Worldwide is seeking a detail-oriented Claims Coordinator to support administration, monitoring, and resolution of insurance claims across Workers' Compensation, General Liability, Auto Liability, and Property lines. You will liaise with Operations, Safety, HR, carriers, TPAs, brokers, and legal counsel to ensure timely, accurate documentation and resolution.

The role involves claims analytics, dashboard creation, loss trend analysis, and supporting OSHA reporting.

Qualifications

• Bachelor's degree in Business, Insurance, Risk Management, Finance, Analytics, or related field.
• At least 3 years of claims administration or risk management experience.
• Experience with Workers' Compensation, General Liability, Auto Liability, and Property claims.
• Advanced Microsoft Excel skills (Pivot Tables, reporting, and data analysis).
• Experience with claims management systems such as RIMS or similar platforms.
• Excellent written and verbal English communication skills.

Responsibilities

• Coordinate insurance claims from intake through closure across multiple lines of coverage.
• Maintain and update claims, incidents, reserves, payments, exposures, and supporting documentation in RIMS and related systems.
• Monitor claim activity and follow-ups with carriers, TPAs, Operations, Safety, HR, and legal counsel.
• Identify claim delays, documentation gaps, and significant developments, escalating issues as needed.
• Review incident investigations and supporting documents for accuracy and completeness.
• Prepare dashboards, management reports, and loss summaries; participate in claim review meetings.
• Assist with insurance renewals by preparing loss runs, claim summaries, analytics, and underwriting documentation.

Job description

Join Our Team!

We are looking for a detail-oriented and analytical Claims Coordinator to support the administration, monitoring, and resolution of insurance claims across multiple lines of coverage, including Workers Compensation, General Liability, Auto Liability, and Property claims.

This role serves as a central liaison between Operations, Safety, Human Resources, insurance carriers, third-party administrators (TPAs), brokers, and legal counsel to ensure claims are accurately documented, monitored, and resolved efficiently. The position also supports Risk Management through claims analytics, reporting, dashboard creation, insurance renewal activities, and loss trend analysis.

What Is Your Mission?

You will provide exceptional service to our partner brands by:

• Coordinating insurance claims from initial intake through closure, including Workers Compensation, General Liability, Auto Liability, Property, and related claims
• Maintaining and updating claims, incidents, reserves, payments, exposures, and supporting documentation within RIMS and related systems
• Monitoring claim activity and coordinating follow-ups with carriers, TPAs, Operations, Safety, HR, and legal counsel
• Identifying claim delays, documentation gaps, and significant developments, and escalating issues when necessary
• Reviewing incident investigations and supporting documents for accuracy and completeness
• Tracking and analyzing claim metrics, including:
• Claim frequency and severity
• Reporting lag
• Claim duration
• Closure rates
• Reserve development
• Loss trends and cost drivers
• Preparing dashboards, management reports, presentations, and loss summaries
• Participating in claim review meetings with carriers, TPAs, brokers, and other stakeholders
• Supporting insurance renewals by preparing loss runs, claim summaries, analytics, and underwriting documentation
• Assisting with OSHA recordkeeping and claims-related regulatory reporting requirements
• Identifying recurring risks and collaborating with business units on loss prevention and risk mitigation initiatives

Requirements

• Bachelor's Degree in Business, Insurance, Risk Management, Finance, Analytics, or a related field (or equivalent relevant experience)
• At least 3 years of experience in claims administration, insurance, or risk management
• Experience handling or supporting:
• Workers' Compensation
• General Liability
• Auto Liability
• Property Claims
• Advanced Microsoft Excel skills (Pivot Tables, reporting, and data analysis)
• Experience with claims management systems such as RIMS or similar platforms
• Strong analytical, problem-solving, and critical-thinking skills
• Experience preparing reports, dashboards, and claims-related analysis
• Excellent written and verbal English communication skills
• Strong attention to detail, accuracy, and confidentiality
• Ability to manage multiple priorities and meet deadlines

Flexible Requirements

• Experience working with insurance carriers, TPAs, brokers, and legal counsel
• Knowledge of OSHA recordkeeping and claims-related regulatory reporting
• Experience supporting insurance renewals and underwriting requests
• Experience preparing executive-level claims reports and presentations
• Exposure to risk management, loss prevention, or safety programs

Benefits

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.