Claims Manager

Manila Bankers Life Insurance; Makati; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

A financial services company in Metro Manila seeks a Claims Processing Team Leader to lead and enhance the claims processing team. The position demands a Bachelor's degree and over 25 years of relevant experience. Responsibilities include driving efficiency, mentoring staff, and resolving disputes. Ideal candidates will exhibit strong communication and leadership skills. This role provides a unique opportunity to impact customer satisfaction through strategic improvements.

Qualifications

• Must have experience in NON-LIFE.
• 25 years of experience in claims management or a related field.
• Proven ability to manage and motivate a team effectively.

Responsibilities

• Lead and supervise the claims processing team to ensure efficient and accurate handling of claims.
• Develop and implement strategies to improve claims processing and customer satisfaction.
• Monitor claims metrics and provide regular reports to management for continuous improvement.
• Train and mentor staff on claims procedures and compliance regulations.
• Resolve escalated claims issues and disputes as necessary.

Skills

Analytical skills

Attention to detail

Communication skills

Leadership abilities

Education

Bachelor's degree in Business Administration, Finance, or a related field

Job description

Overview

Lead and supervise the claims processing team to ensure efficient and accurate handling of claims. Develop and implement strategies to improve claims processing and customer satisfaction. Monitor claims metrics and provide regular reports to management for continuous improvement. Train and mentor staff on claims procedures and compliance regulations. Resolve escalated claims issues and disputes as necessary.

Responsibilities

• Lead and supervise the claims processing team to ensure efficient and accurate handling of claims.
• Develop and implement strategies to improve claims processing and customer satisfaction.
• Monitor claims metrics and provide regular reports to management for continuous improvement.
• Train and mentor staff on claims procedures and compliance regulations.
• Resolve escalated claims issues and disputes as necessary.

Qualifications

• Must have experience in NON-LIFE
• Educational Qualifications: Bachelors degree in Business Administration, Finance, or a related field.
• Experience Level: 25 years of experience in claims management or a related field.
• Skills and Competencies: Strong analytical skills and attention to detail.
• Qualities and Traits: Excellent communication and leadership abilities.
• Responsibilities and Duties: Proven ability to manage and motivate a team effectively.