POD and Claims Manager

Deutsche Post; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Deutsche Post is seeking a results-oriented professional to manage POD discrepancies, close claims promptly, and drive process improvements within a cross-functional team. The role emphasizes analytics, dashboard development, and regulatory compliance.

The ideal candidate will coordinate with operations, finance, and customer service, leveraging advanced Excel skills to monitor KPIs and deliver actionable insights. Leadership and resilience are essential in a dynamic logistics environment.

Qualifications

• Bachelor’s degree required.
• Strong analytical and reconciliation skills.
• Experience with billing and claims management systems.
• Stakeholder management across functions.
• Ability to handle pressure and escalations.
• Project/process improvement capability.

Responsibilities

• Coordinate with operations, transport, warehouse, and customer service to resolve POD discrepancies and establish controls.
• Ensure timely processing, approval, and closure of claims; monitor trends and drive resolutions.
• Identify process improvements and ensure compliance with policies and regulations; support audits.
• Analyze claims trends, develop dashboards and management reports, and monitor key metrics related to claims resolution.

Skills

Leadership

Analytical thinking

Stakeholder management

Decision making

Problem solving

Education

Bachelor’s degree in Finance/Accounting/Business Administration

Tools

MS Excel

Job description

About us

• 1. Proof of Delivery (POD) ManagementCoordinate with operations, transport, warehouse, and customer service teams to resolve POD discrepancies.Establish controls to reduce missing, incomplete, or invalid PODs.
• 2. Claims ManagementEnsure timely processing, approval, and closure of claims.Monitor claims trends and recommend corrective actions.Liaise with internal and external stakeholders to negotiate claim resolutions.Track open claims and drive closure of aged items.
• 3. Process Improvement & ComplianceIdentify process improvement and automation opportunities.Ensure compliance with company policies, customer contracts and regulatory standards.Support internal and external audits.Implement corrective and preventive actions to reduce recurring claims.
• 4. Reporting & AnalyticsAnalyze claims trends and key drivers.Develop dashboards and management reports.Monitor key metrics related to claims resolution, and POD compliance.Analyze trends and provide recommendations to management.

Responsibilities

• Experience with billing and claims management systems.
• Advanced MS Excel (pivot tables, formulas, analysis)
• Strong analytical and reconciliation skills.

Requirements

• Bachelor’s degree in Finance, Accountancy, Business Administration, or related field.
• Leadership and coaching
• High-level decision-making
• Strong analytical and reconciliation skills
• Stakeholder management across functions
• Ability to handle pressure and escalations
• Project/process improvement capability