Claims and Dispute Officer

Deutsche Post; Philippines; On-site; PHP 446,000 - 893,000; Full time

Job summary

Deutsche Post is seeking a detail-oriented professional to support POD data processing, reconciliation, and customer communication. You will generate and validate delivery data from systems like S4 Hana, TMS, and Digihaul, prepare daily KPI reports, and ensure complete documentation for billing accuracy.

The role involves cross‑functional coordination, maintaining compliant records, and providing timely responses to customer POD requests while upholding data integrity and professional

Qualifications

• Bachelor’s degree in Accountancy, Finance, or related field.
• Detail-oriented with strong billing knowledge.
• Basic reconciliation and billing skills.
• Good communication for document follow-ups.
• Working knowledge of TMS/SAP S4HANA or willingness to learn.
• High integrity and professionalism; able to work under pressure.

Responsibilities

• Knowledge of billing systems (TMS, SAP - S4HANA, DigiHaul, Simpli Collect).
• Proficiency in MS Excel (pivot, VLOOKUP, formulas).
• Familiarity with logistics/transportation operations is an advantage.

Skills

Billing systems

MS Excel

Logistics operations

Education

Bachelor’s degree in Accountancy

Finance / Business Administration

Tools

TMS

SAP S4HANA

DigiHaul

Simpli Collect

Job description

About us

1. POD Receiving and ValidationCheck incoming proof of delivery documents.Generate data from S4 Hana, TMS and DigihaulPrepare daily monitoring reportsValidate completeness of billing documents (stamp, signatures delivery date)Received and job file closed shipment in DigihaulPOD Tagging of received documents in TMSScanning and renaming of PODUploading of renamed POD in shared pointGeneration of data in Simplicollect and update all Pod for delivery Validation.Sending of transmittal received to truckerAspen accounts validation and for transmittal to Aspen.

2. Data Reconciliation & Issue ResolutionCompare delivery records in the system with proof of delivery documents to ensure accuracyInvestigate delivery discrepancies and coordinate with concerned teamsCorrect errors in records and update the system promptlyResolve issues that may affect billing, reporting, or customer confirmationPrepare and Present POD KPI reports and attend meetings in the absence of POD Team Lead

3. Customer Coordination & SupportRespond to customer request related to pod.Provide delivery confirmation signed POD and trip status.Maintain clear and professional communication with customer.

4. Documentation & ComplianceEnsure all proof of delivery documents are complete, accurate, and properly filedSupport audits by providing correct delivery documentationMaintain records according to company procedures and compliance standards

Responsibilities

• Knowledge of billing systems (TMS, SAP - S4HANA, DigiHaul, Simpli Collect)
• Proficiency in MS Excel (pivot, VLOOKUP, formulas)
• Familiarity with logistics/transportation operations is an advantage

Requirements

• Bachelor’s degree in Accountancy, Finance, Business Administration, or related field.
• Detail-oriented
• Basic reconciliation and billing knowledge
• Good communication for document follow-ups
• Working knowledge of TMS/S4HANA (or can be trained)
• High level of integrity and professionalism
• Ability to work under pressure and meet tight deadlines