PMS Client Coordinator

VTSA INTERNATIONAL INC.; Pasig; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive benefits

Career development opportunities

Flexible work arrangements

Wellbeing initiatives

Job summary

VTSA International Inc. in Pasig City is seeking a dedicated PMS Client Coordinator to join our Property Management Services team.

This full-time role serves as the primary client liaison, managing inquiries, coordinating meetings, and maintaining detailed records to ensure excellent service and efficient operations. The role requires strong communication, organizational, and CRM/Office skills; a professional demeanor and customer-focused mindset are essential for success in a fast-paced

Qualifications

• Excellent written and verbal communication skills are essential.
• Strong organizational and time-management abilities to handle multiple client requests.
• Proficiency in Microsoft Office Suite (Excel/Word) and basic data entry accuracy.
• Experience with client relationship management (CRM) systems or property management software is advantageous.
• Detail-oriented with a professional attitude and strong customer service focus.

Responsibilities

• Serve as the main liaison between VTSA International Inc. and PMS clients, addressing inquiries and concerns promptly.
• Coordinate and schedule property management meetings, inspections, and site visits with clients and internal teams.
• Maintain accurate client records and documentation; keep information up-to-date and organized.
• Process client requests and work orders; route them to the appropriate departments.
• Prepare and distribute property management reports, statements, and communications to clients.

Skills

Communication skills

Organizational skills

Time management

Attention to detail

Problem-solving

Independent work

Team collaboration

Professional demeanor

Customer service orientation

Tools

CRM software

MS Excel

MS Word

Job description

About the role

VTSA International Inc. is seeking a dedicated PMS Client Coordinator to join our growing team in Pasig City, Metro Manila. This is a full-time position that plays a crucial role in ensuring excellent client relationships and seamless operations within our Property Management Services (PMS) division. As a PMS Client Coordinator, you will serve as the primary point of contact between our company and clients, managing their needs, concerns and queries with professionalism and efficiency. This role is essential to maintaining client satisfaction and supporting the strategic objectives of our PMS business unit.

Key responsibilities

• Serve as the main liaison between VTSA International Inc. and PMS clients, responding to inquiries and addressing concerns in a timely and professional manner
• Coordinate and schedule property management meetings, inspections and site visits with clients and internal teams
• Maintain detailed client records and documentation, ensuring all information is accurate, up-to-date and organised
• Process client requests and work orders, ensuring appropriate routing to relevant departments
• Prepare and distribute property management reports, statements and communications to clients
• Monitor client account status and identify opportunities to enhance service delivery and client satisfaction
• Assist with contract administration, including tracking renewal dates and ensuring compliance with client agreements
• Support billing and invoicing processes, responding to queries and resolving discrepancies
• Maintain communication logs and follow up on client action items to ensure resolution
• Collaborate with internal teams including property managers, maintenance and finance to ensure cohesive client service

What we’re looking for

• Excellent written and verbal communication skills, with the ability to interact professionally with diverse clients
• Strong organisational and time management abilities, capable of managing multiple client requests simultaneously
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Experience with client relationship management (CRM) systems or property management software is advantageous
• Detail-oriented approach with strong accuracy in data entry and record-keeping
• Problem-solving mindset with the ability to identify issues and propose practical solutions
• Ability to work both independently and as part of a collaborative team environment
• Professional demeanour and strong customer service orientation
• Previous experience in property management, real estate, or administrative support roles is preferred
• Flexibility and adaptability in a fast-paced environment

What we offer

VTSA International Inc. is committed to supporting the professional growth and wellbeing of our employees. We provide a competitive salary package, comprehensive benefits and opportunities for career development within a dynamic and innovative organisation. We value our team members and are dedicated to creating an inclusive workplace where everyone can thrive. Our supportive work environment encourages collaboration, continuous learning and recognition of individual contributions. We also offer flexible arrangements to support work-life balance and employee wellness initiatives.