PMS Project Coordinator

VTSA INTERNATIONAL INC.; Pasig; Presencial; PHP 300.000 - 420.000; Tempo integral

Resumo da vaga

VTSA INTERNATIONAL INC. in Pasig City, Metro Manila, is seeking a dedicated PMS Project Coordinator to join our team on a full-time basis.

This role supports our collections operations and customer service initiatives by ensuring smooth project execution within our PMS environment and coordinating between teams and stakeholders to deliver impactful results. You will develop project plans, monitor progress, manage timelines and budgets, and assist in onboarding with new PMS features.

Qualificações

• Diploma or degree in Business Administration, PM, IT or related field.
• Proven experience as a Project Coordinator or similar role in call centre, collections, or customer service.
• Strong knowledge of PMS or similar enterprise software.
• Excellent project management and multi‑project handling.
• Strong written and verbal communication.
• Excellent organizational and time management abilities.
• Ability to work independently and collaboratively.
• Experience in the collections or customer service is advantageous.

Responsabilidades

• Coordinate and manage PMS projects from initiation through completion.
• Liaise between collections, customer service, and external stakeholders.
• Develop and maintain project documentation.
• Monitor progress, identify risks, and implement corrective actions.
• Support implementation of new PMS features and system enhancements.
• Coordinate training and change management for new processes.
• Track budgets, resources, and deliverables.
• Prepare and present project reports to senior management.
• Assist in process improvement initiatives.

Conhecimentos

Project coordination

PMS knowledge

Communication skills

Organizational skills

MS Office

Problem solving

Team collaboration

Formação

Diploma or degree in Business Administration, Project Management, Information Technology, or a related field

Ferramentas

PMS software

MS Office Suite

Descrição da vaga

About the role

VTSA INTERNATIONAL INC. is seeking a dedicated PMS Project Coordinator to join our dynamic team in Pasig City, Metro Manila. This is a full-time position that plays a vital role in supporting our collections operations and customer service initiatives. As PMS Project Coordinator, you will be instrumental in ensuring the smooth execution of projects within our Property Management System (PMS) environment, coordinating between various teams and stakeholders to deliver results that directly impact our collections and customer service excellence. This role offers the opportunity to develop your project management expertise whilst contributing to the operational success of a growing international organisation.

Key responsibilities

• Coordinate and manage PMS-related projects from initiation through completion, ensuring timely delivery and adherence to project timelines

• Liaise between collections teams, customer service departments, and external stakeholders to gather requirements and provide regular project updates

• Develop and maintain project documentation, including project plans, status reports, and process documentation

• Monitor project progress, identify risks and issues, and implement corrective actions as needed

• Support the implementation of new PMS features, updates, and system enhancements that improve collections operations

• Coordinate training and change management activities to ensure smooth adoption of new processes and systems

• Track project budgets, resources, and deliverables to ensure projects remain within scope and on schedule

• Prepare and present project reports to senior management and key stakeholders

• Assist in process improvement initiatives within the collections and customer service functions

What we're looking for

• Proven experience as a Project Coordinator or similar role, preferably within call centre, collections, or customer service environments

• Strong knowledge of Property Management Systems (PMS) or similar enterprise software platforms

• Excellent project management skills with the ability to manage multiple projects simultaneously

• Outstanding organisational and time management abilities with keen attention to detail

• Strong communication skills, both written and verbal, with the ability to communicate effectively across all organisational levels

• Proficiency in project management tools and Microsoft Office Suite (Word, Excel, PowerPoint)

• Ability to work independently and collaboratively within a team environment

• Problem-solving mindset with the ability to identify issues and implement effective solutions

• Diploma or degree in Business Administration, Project Management, Information Technology, or a related field is preferred

• Experience in the collections or customer service industry would be advantageous

What we offer

• VTSA INTERNATIONAL INC. is committed to supporting the professional growth and wellbeing of our employees.
• We offer a competitive salary package commensurate with experience and qualifications.
• As part of our team, you will have access to career development opportunities, including training programmes and skills enhancement initiatives that will support your progression within the organisation.
• We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised.
• Our full-time position provides job stability and the opportunity to work with a reputable international company.
• We are dedicated to maintaining a supportive work environment and encourage open communication between management and staff.