Gaming Player Support Agent - In-Office

Keywords Studios; Canlandog; On-site; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Non-taxable allowances

HMO & Life Insurance

Paid time off

Annual wellness subsidy

Job summary

Keywords Studios in the Asia Pacific region, Philippines, is hiring a Player Engagement Agent to connect players with our clients and gaming communities. You will respond to player inquiries, investigate issues, and relay feedback to developers in a dynamic, in-office environment.

The role requires strong English skills, excellent communication, and familiarity with CRM platforms. Weekend and holiday coverage may be required to support players across time zones within an engaging, collaborative

Qualifications

• Fluent English communication with strong customer service focus.
• Experience using CRM tools (Zendesk/Helpshift) is preferred.
• Ability to navigate knowledge bases and provide accurate responses.

Responsibilities

• Respond to players promptly via ticketing, email, or chat.
• Investigate inquiries and provide feedback to developers.
• Translate messages as needed to ensure clear communication.
• Gather player feedback and contribute to process improvements.

Skills

English proficiency (C1-C2)

Excellent communication

CRM tools

Knowledge base navigation

Troubleshooting basics

Time zone flexibility

Proactivity

Tools

Zendesk

Helpshift

Discord

Slack

Job description

Keywords Studios in the Asia Pacific region, Philippines, is hiring a Player Engagement Agent to connect players with our clients and gaming communities. You will respond to player inquiries, investigate issues, and relay feedback to developers in a dynamic, in-office environment.

The role requires strong English skills, excellent communication, and familiarity with CRM platforms. Weekend and holiday coverage may be required to support players across time zones within an engaging, collaborative