Business and Compliance Officer

CPS Asia Pacific; Pasig; On-site; PHP 420,000 - 640,000; Full time

Job summary

CPS Asia Pacific is seeking a Business and Compliance Officer to act as the main liaison between the company, 3rd party partners, and government licensing bodies. You will track and maintain project records, ensure adherence to policies, and nurture relationships with internal and external stakeholders.

The role requires strong organizational and communication skills, with experience in compliance and account management, ideally within the gambling industry or PAGCOR contexts.

Qualifications

• 4-year degree in Business Administration, Business Management, AB Communications or related field.
• At least four years of work experience in a similar role.
• Experience working with online gambling companies and PAGCOR is advantageous.
• Strong interpersonal, organizational, and time-management skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Act as primary point of contact for B2B accounts and manage information flow.
• Build and manage relationships with 3rd party accounts.
• Set timelines, guidelines and processes with internal teams and 3rd parties.
• Coordinate meetings and ensure next steps are clear.
• Maintain accurate records of interactions, decisions, policies and processes.
• Oversee documents and compliance with policies and regulations.
• Assist in preparation of integration, project issues, and reports.
• Be the first escalation point for issues with 3rd parties and government bodies.
• Facilitate training sessions on BCO tasks.
• Undertake other tasks as directed by senior management.

Skills

Interpersonal skills

Time management

Formal communication

Problem solving

Education

4-year degree in Business Administration/Business Management/AB Communications or related

Tools

Microsoft Office 365

Job description

About the job Business and Compliance Officer

JOB SUMMARY

Act as an account manager and communication pivot between the company, 3rd party companies and government licensing body. To track, manage and maintain information and documentation regarding ongoing projects and workloads. To ensure internal and 3rd party compliance to company polices and processes. To build and manage positive relationships with internal and external stakeholders.

DUTIES AND RESPONSIBILITIES

Account Management

• Be the Bridge: Act as the primary point of contact for assigned B2B accounts, managing all incoming and outgoing information flow.
• Relationship Builder: Get to know your 3rd party accounts, understand their structure, priorities, and concerns.
• Expectations Manager: set clear timelines, guidelines and processes with internal teams and 3rd parties.
• Meeting Maestro: Schedule, coordinate and facilitate meetings, ensuring all relevant parties are informed and prepared, full agendas are covered and next steps clear.
• Information Architect: Maintain accurate and up-to-date records, keeping track of key details, interactions, decisions, policies and processes.
• Compliance Champion: Oversee 3rd party and internal documents, discussions and workloads ensuring adherence to company policies and legal regulations.
• Coordination Chief: Provides assistance during preparation of integration, project issue, revenue and any other relevant reports and coordinates with the concerned 3rd parties.
• Point of Escalation be the first point of escalation for issues with 3rd parties ensuring all relevant information is gathered and coordinated with internal teams and management and government licensing body.
• Problem Solver: Facilitate a smooth problem-solving processwith strong administrative skills, regular follow-up, tactful communication, and proactive suggestions to internal management using the information and insight gained as the primary point of contract.
• Coordinates, schedules, attends and fulfils the compliance sections of the on-site Post Audit Activities.
• Supports the executive directives cascaded by management.
• Facilitate training sessions where sharing best-known practices in executing BCO tasks is possible.
• Undertake any other deemed relevant by senior management.

EDUCATION AND EXPERIENCE

• 1. Preferably a 4-year course graduate of Business Administration, Business Management, AB Communications, or any related courses
• 2. At least four (4) years work experience in a similar role
• 3. Preferably with experience working in the Gambling/Gaming industry
• 5. Strong interpersonal skills, with the ability to build strong relationships with clients and colleagues
• 7. The ability to work independently and as part of a team
• 8. Strong organizational and time management skills
• 9. Experience working with online gambling companies not necessary, but highly advantageous
• 10. Experience working with PAGCOR not necessary, but highly advantageous
• 11. Proficiency in Microsoft Office application

JOB COMPETENCIES AND SPECIFICATIONS

• 1. Excellent Business Acumen: Demonstrate a deep understanding of business operations, including financial literacy, strategic thinking, problem-solving skills, and the ability to make sound decisions across various domains such as finance, marketing, operations, and management.
• 2. Strong Interpersonal Skills: Exhibit the ability to cultivate strong relationships with clients and colleagues, with comfort in communicating with individuals at all levels, including executives and owners.
• 3. Fast Learner: Posses the capability to swiftly acquire tacit knowledge, processes, and priorities, particularly in dynamic environments.
• 4. Excellent Formal Written and Verbal Communication Skills: Proficient in crafting formal correspondences, including letters to private companies and government regulatory bodies.
• 5. Excellent Organization and Time Management Skills: Able to effectively prioritize and manage multiple accounts simultaneously, coordinate meetings with various internal and external parties, and produce meticulous documentation while adhering to government body policies, rules, regulations, and guidelines.
• 6. Detail-Oriented: Ensure accuracy and completeness in all tasks and responsibilities.
• 7. Proficiency in Microsoft Office 365 Applications and Other Productivity Tools: Must possess at least average proficiency in utilizing Microsoft Office 365 applications and other essential productivity tools such as CRM, printers, photocopiers, etc.