Planner | Temporary WFH | SM Clark | Day Shift | Up to PHP35K

Emapta; Pampanga; Hybrid; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Day shift

Temporary WFH

HMO coverage

Office in Makati nearby

Salary advance

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Job summary

Emapta is seeking a Planner to coordinate the service network and schedule technicians for global access and security solutions. You will manage daily work orders and optimize service delivery from the Pampanga area.

The role is full-time with a Day Shift and a Temporary Work From Home setup. Salary ranges PHP 30,000–35,000 per month, plus benefits such as HMO coverage, gym access, and opportunities for career growth within a global organization.

Qualifications

• At least 2 years of experience in scheduling, coordination, or service administration roles.
• Strong organizational and time-management skills.
• Professional telephone manner and customer service orientation.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Coordinate and schedule technicians' daily tasks to ensure timely job completion.
• Receive and manage inbound customer calls for site attendance.
• Administer customer portals for work orders and documentation.
• Prepare purchase orders for parts, materials, and subcontractors.
• Maintain subcontractor lists and monitor progress on jobs.

Skills

Scheduling

Coordination

Service administration

Microsoft Office

Tools

Word

Excel

Outlook

Job description

Coordinate the Service Network Securing Access Worldwide

Every secure entrance relies on reliable service coordination. As a Planner, you'll schedule technicians, coordinate maintenance activities, and manage work orders supporting global access and security solutions. Strengthen service efficiency, customer satisfaction, and operational performance while developing international expertise and a long-term global career with Emapta's Top 1% talent.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Day Shift, Consecutive Days Off
• Work Setup: Temporary Work From Home, SM Clark, Pampanga
• Salary: PHP 30,000 - PHP 35,000

Exciting Perks Await!

• Competitive Salary Package
• Day Shift Schedule
• Temporary WFH arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of experience in scheduling, coordination, or service administration roles
• Proven ability to work efficiently and productively in a fast-paced environment
• High level of punctuality and reliability
• Ability to work independently with minimal supervision and meet required deadlines
• Experience preparing reports, invoices, and operational documentation
• Professional, polite, and courteous telephone manner
• Strong attention to detail and organizational skills
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook

Your Daily Tasks

Key Responsibilities

• Coordinate and schedule technicians' daily tasks to ensure timely job completion in accordance with customer requirements
• Receive and manage inbound customer calls for site attendance and follow up on concerns related to existing or ongoing work
• Administer customer portals for the issuance and management of work orders
• Prepare purchase orders for parts and materials required by technicians
• Prepare purchase orders for subcontractors responsible for regional preventative maintenance and reactive work
• Prepare and maintain detailed subcontractor job lists, including scopes of work and job requirements
• Issue work details to subcontractors and respond to inquiries or clarify requirements as needed
• Monitor subcontractor activities and follow up on jobs outstanding for more than 14 days
• Assist in resolving discrepancies or issues that delay the timely invoicing of completed work
• Establish and maintain positive relationships with technicians and subcontractors through effective collaboration and problem-solving
• Monitor work-in-progress reports, identify underperforming technicians or subcontractors, and escalate concerns when necessary
• Perform other duties as reasonably required to support operational needs

Our Client's Core Values

Empowerment - Trust in People

• Recognize and support employees' potential to achieve great things
• Delegate responsibilities, grant authority to act, and provide opportunities for professional growth
• Encourage initiative, promote accountability, and treat setbacks as opportunities to learn
• Collaborate across teams and appreciate diverse perspectives
• Listen actively to employees who work closest to customers

Innovation - Courage to Change

• Challenge existing practices and pursue innovation across people, products, and the industry
• Leverage technology to support innovation and continuous improvement
• Adapt to uncertainty and make difficult decisions with confidence
• Pursue ambitious goals with a forward-looking perspective
• Demonstrate curiosity, creativity, and an innovative mindset

Integrity - Stand Up for What\'s Right

• Communicate openly, honestly, and directly
• Demonstrate trustworthiness, reliability, and accountability
• Act responsibly and ethically in every situation
• Recognize achievements and results regardless of titles or backgrounds
• Promote a safe, respectful, and inclusive work environment

About the Client

Our client is a global leader in access and security solutions, specializing in technologies that enable safer, smarter movement through buildings and spaces. They develop mechanical and electromechanical locks, automatic entrance systems, access control technologies, and digital identification solutions for residential, commercial, and institutional environments. With operations across international markets, they combine engineering expertise, connected technologies, and comprehensive maintenance services to enhance security, convenience, and accessibility. Their commitment to innovation, sustainability, and operational excellence continues to redefine access worldwide.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!