Connecting Global Access Technology With Commercial Service Excellence
Secure access solutions protect businesses and connect people across industries worldwide. As a Client Sales Coordinator, you'll translate customer requirements into technical service opportunities, strengthen commercial partnerships, and contribute to revenue growth. Establish a long-term global career with Emapta, gaining international exposure and professional development within an exceptional Top 1% talent community.
Job Overview
- Employment Type: Full-time
- Shift: Day Shift | Consecutive Days Off
- Work Setup: Temporary Work From Home | SM Clark, Pampanga
- Salary: PHP 25,000-PHP 28,000
Exciting Perks Await!
- Competitive Salary Package
- Day Shift Schedule
- Temporary WFH arrangement
- HMO coverage with free dependent upon regularization
- Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- More than 1 year of experience in customer service, sales support, or client coordination.
- Strong organizational and communication skills.
- High attention to detail and accuracy.
- Ability to collaborate effectively with senior management, manage competing priorities, and meet tight deadlines.
- Results-oriented mindset and proactive approach to problem-solving.
- Strong sense of ownership and accountability for achieving role objectives.
- Ability to work independently and collaboratively within a team.
- Good understanding of business systems and proficiency in Microsoft Office applications.
Your Daily Tasks
- Collaborate with the Service Sales Field Team and serve as the primary liaison with the Operations Team.
- Assess, clarify, and validate customer requirements to ensure accurate and timely service coordination.
- Monitor and report on sales performance across Quoted Works and Internal Technical Sales to support revenue growth.
- Prepare quotations for internal technical repairs, maintenance, and upgrades.
- Coordinate technician visits to customer sites for repairs, maintenance, and upgrades.
- Monitor the commercial performance of regional customers to help ensure contract delivery within the required 24-hour timeframe.
- Track customer satisfaction ratings in accordance with established company standards.
- Establish and maintain productive, professional relationships with key customer contacts.
- Achieve individual performance targets related to service contracts.
- Meet assigned targets for profitable sales volume and strategic business objectives.
- Provide excellent customer service to internal and external stakeholders.
- Perform additional duties and responsibilities as required by the business.
About the Client
Our client is a global leader in access solutions, specializing in mechanical and digital locks, entrance automation, security doors, and advanced access control technologies. With operations across more than 70 countries, they serve commercial, residential, industrial, and institutional markets worldwide. Their innovative solutions enhance security, convenience, and accessibility across airports, hospitals, offices, and essential infrastructure. Through technological expertise, sustainable innovation, and comprehensive service solutions, they help organizations create safer environments, improve operational efficiency, and ensure reliable access worldwide.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.