Plan Implementation Lead

Manulife; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Manulife is seeking a client-focused Implementation Project Manager in the Philippines to lead plan implementations for business clients. You will coordinate payroll integration, account configuration, and plan features while building strong relationships with clients, TPAs, and internal partners.

You will lead meetings, manage timelines, remove roadblocks, and ensure accurate documentation. The role also includes educating clients on Manulife products and services and preparing materials for

Qualifications

• At least 2 years of relevant experience in customer service or project management.
• Strong relationship-building and client service skills.
• Excellent communication and presentation abilities.
• Proven project management and organizational skills.
• Ability to influence, negotiate, and collaborate across multiple teams.
• Strong attention to detail and ability to manage multiple priorities.
• Proactive problem-solving mindset.

Responsibilities

• Relationship Management (30%): Serve as the main contact for clients during plan implementation.
• Build and maintain strong relationships with clients, TPAs, financial representatives, and internal partners.
• Lead meetings, coordinate follow-up actions, and keep stakeholders informed.
• Manage expectations, timelines, and project milestones.
• Proactively identify and elevate issues when needed.
• Project Management (35%): Develop and manage implementation schedules.
• Coordinate all aspects of plan setup, including payroll integration, account configuration, and plan features.
• Ensure tasks are completed accurately and on time.
• Remove roadblocks and keep projects moving forward.
• Maintain accurate documentation and compliance records.
• Utilize internal systems and tools to track progress and project status.
• Client Consulting & Education (20%): Gather plan details and clarify client requirements.
• Educate clients and partners on John Hancock products, services, and processes.
• Provide guidance on plan setup, eligibility, administrative requirements, and available services.
• Recommend solutions and services that support the long-term success of the plan.
• Administrative Responsibilities (15%): Review implementation documentation and client information.
• Coordinate onboarding communications and schedules.
• Organize project records and maintain accurate updates.
• Prepare meeting materials, timelines, and implementation documentation.
• Support a smooth handoff to ongoing service teams after implementation is complete.

Skills

Relationship Management

Project Management

Client Consulting

Administrative Tasks

Communication Skills

Attention to Detail

Job description

Manulife is seeking a client-focused Implementation Project Manager in the Philippines to lead plan implementations for business clients. You will coordinate payroll integration, account configuration, and plan features while building strong relationships with clients, TPAs, and internal partners.

You will lead meetings, manage timelines, remove roadblocks, and ensure accurate documentation. The role also includes educating clients on Manulife products and services and preparing materials for