Implementation Lead: Payments & Client Solutions

Visa Philippines Business Processing Center, Corp.; Pasay; Hybrid; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

Visa Philippines Business Processing Center, Corp. is seeking a detail-oriented Project Manager to lead Visa product implementations, coordinating cross-functional teams across client institutions and processors in the assigned region.

You will manage complex change requests, provide consultative guidance on Visa regulations, and ensure delivery timelines are met while enhancing client experiences across deployments.

Qualifikationen

• 2+ years of relevant professional experience with a Bachelor's degree, or an Advanced Degree.
• Knowledge of banking, financial services, payments, fintech, or technical support operations.
• Project management skills with the ability to manage timelines, status reporting, risks, and issue resolution.
• Strong stakeholder management and collaboration skills, with the ability to coordinate internal and external partners.
• A structured approach to troubleshooting, resolving, and documenting technical or operational issues.
• Consultative communication skills with the ability to gather requirements and guide clients through implementation activities.
• Digital mindset with proficiency in leveraging emerging technologies, including Generative AI tools to support day-to-day work.

Aufgaben

• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors, and internal stakeholders.
• Represent client system and operational requirements to internal Visa organizations.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management monthly.
• Update and enhance internal support documents to assist internal and external stakeholders.
• Support biannual business enhancements and all Visa mandates.

Kenntnisse

Project management

Stakeholder management

Digital mindset

Client coordination

Problem solving

Ausbildung

Bachelor's degree

Advanced Degree

Tools

APIs

Jobbeschreibung

Visa Philippines Business Processing Center, Corp. is seeking a detail-oriented Project Manager to lead Visa product implementations, coordinating cross-functional teams across client institutions and processors in the assigned region.

You will manage complex change requests, provide consultative guidance on Visa regulations, and ensure delivery timelines are met while enhancing client experiences across deployments.