Dispatcher - Telephone Operator

Topserve Service Solutions, Inc.; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A client-focused service provider in Makati is seeking a dedicated individual to manage and coordinate calls, utilize dispatch software, and assist in task assignments. The ideal candidate should possess a Bachelor's degree, up to 2 years of experience, and strong verbal communication skills. Responsibilities include ensuring effective communication and improving operational efficiency. This role is perfect for detail-oriented team players eager to contribute in a fast-paced environment.

Qualifications

• 0–2 years of experience in a similar role.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage and coordinate incoming calls to ensure effective communication.
• Utilize dispatch software to monitor and track ongoing operations.
• Provide timely responses to inquiries and maintain accurate records.
• Assist in assigning tasks based on workload and availability.
• Collaborate with various departments to improve operational efficiency.

Skills

Strong verbal communication

Problem-solving skills

Detail-oriented

Organized

Team player

Education

Bachelor’s degree in a relevant field

Job description

Description

• Manage and coordinate incoming calls to ensure effective communication with clients and team members.
• Utilize dispatch software to monitor and track ongoing operations.
• Provide timely responses to inquiries and maintain accurate records of all communications.
• Assist in assigning tasks to team members based on workload and availability.
• Collaborate with various departments to improve operational efficiency and customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in a similar role.
• Skills and Competencies: Strong verbal communication and problem-solving skills.
• Responsibilities and Duties: Ability to manage multiple priorities in a fast-paced environment.
• Qualities and Traits: Detail-oriented, organized, and a team player.