Dispatcher VA

Tavor Perry; Legazpi; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Tavor Perry is seeking a proactive Dispatcher and Admin Assistant to support a growing field-service business in Legazpi, Philippines. You will coordinate technician schedules, prepare daily and multi-day plans, respond to inquiries, send quotes, confirm bookings, and issue invoices using our CRM.

Strong English communication and hands-on dispatching experience are essential to keep operations running smoothly.

Qualifications

• Experience in dispatching or scheduling for a service-based business.
• Hands-on CRM experience for lead handling, quoting, and bookings.
• Experience preparing invoices and quotes for customers.
• Strong written and spoken English with clear communication.
• Ability to manage multiple jobs and teams simultaneously.

Responsibilities

• Coordinate and schedule technician teams across multiple job sites.
• Prepare daily and multi-day job schedules for field teams.
• Respond to incoming customer leads and inquiries promptly.
• Prepare and send quotes to customers based on pricing guidelines.
• Confirm bookings and enter jobs into the company calendar.
• Monitor CRM activity and take over conversations as needed.
• Create and send invoices and follow up as needed.
• Maintain accurate customer, job, and pricing records in the CRM.
• Support owners with general administrative tasks as the role develops.
• Handover customer calls as the role grows.

Skills

Dispatching

Scheduling

CRM management

Quoting

Invoicing

English communication

Detail-oriented

Independent work

Tools

CRM software

Job description

Job Summary:
We're moving to fill an organized and proactive Dispatcher and Admin Assistant role to support the daily operations of a growing field-service business. In this role, you will coordinate technician schedules across multiple job sites, prepare the team for the next day's work, respond to incoming leads, send quotes, confirm bookings, and issue customer invoices. You will work alongside a CRM system that automates part of the customer communication flow, stepping in wherever a human touch is needed. The ideal candidate has hands-on dispatching and CRM experience, communicates clearly in English, and takes ownership of keeping operations running smoothly.

Key Responsibilities:

• Coordinate and schedule technician teams across multiple job sites and communities




• Prepare daily and multi-day job schedules so field teams are ready for each site




• Respond to incoming customer leads and enquiries in a timely, professional manner




• Prepare and send quotes to customers based on established pricing guidelines




• Confirm bookings and enter jobs into the company calendar




• Monitor CRM activity and take over conversations or tasks the system cannot complete




• Create and send invoices to customers and follow up as needed




• Maintain accurate customer, job, and pricing records in the CRM




• Support the owners with general administrative tasks as the role develops




• Handle customer phone calls as the role grows and confidence builds

Mandatory Skills:

• Proven experience in dispatching or scheduling for a service-based business (HVAC, plumbing, electrical, cleaning, or similar field services)




• Hands-on experience managing a CRM (lead handling, quoting, calendar/booking management)




• Experience preparing invoices and quotes for customers




• Strong written and spoken English with clear, professional communication




• Ability to prioritize and coordinate multiple jobs and teams at once




• Reliable, detail-oriented, and able to work independently




• Comfortable working in a fast-paced environment with shifting daily priorities

Preferred Skills:

• Experience with HVAC or air conditioning service businesses




• Familiarity with AI-assisted or automated CRM workflows




• Experience with invoicing or accounting tools




• Comfort making and receiving customer phone calls




• Experience working directly with business owners in a small, hands-on team




• Ability to manage multiple projects simultaneously

Why Join Us:
You'll join a busy, growing business where your work directly keeps the operation moving. We're a small, owner-led team that values people who take initiative, think ahead, and communicate clearly. There is real room to grow here, both in hours and in responsibility, as the business expands.