Call Handling Virtual Assistant

VA Masters; Zamboanga Peninsula; On-site; PHP 180,000 - 240,000; Full time

Job summary

VA Masters in the Philippines is seeking a dependable Dispatcher/Admin Support Specialist to be the first contact for service calls, coordinate with field drivers, and maintain smooth day-to-day communication with customers.

You will follow call scripts to ensure consistency, log requests in our dispatch software, and provide timely updates. Experience with VoIP, Salesforce, or other CRM is a plus; nighttime shifts are a possibility.

Qualifications

• Hands-on use of dispatch or field service management software.
• Confident phone manner with clear, professional English.
• Able to absorb and follow structured call scripts quickly.
• At ease coordinating with field-based team members in real time.
• Dependable, precise, and capable of working with minimal oversight.
• Strong communication skills across both writing and speech.

Responsibilities

• Field and handle inbound phone calls from customers requesting service.
• Liaise directly with field drivers on job assignments and status updates.
• Record and monitor service requests within our dispatch software.
• Work from supplied scripts so customer interactions stay consistent and professional.
• Watch over and action service requests arriving through partner network platforms.
• Keep call and job records accurate in our tracking system.
• Give customers prompt updates on service status and timing.
• Route urgent or complicated issues to the right person without delay.

Skills

Professional communication

Phone etiquette

Script adherence

Real-time coordination

Detail oriented

Written and spoken English

Tools

Dispatch software

Salesforce

Job description

Job Summary:

We're seeking a dependable, detail-focused Dispatcher/Admin Support Specialist to act as the first point of contact for every incoming service call. The position covers coordinating with field drivers, handling call intake, and keeping communication flowing smoothly between customers and our team day to day. The right person is a confident communicator who picks up our systems and scripts quickly and represents the company professionally on every call.

Key Responsibilities:

• Field and handle inbound phone calls from customers requesting service
• Liaise directly with field drivers on job assignments and status updates
• Record and monitor service requests within our dispatch software
• Work from supplied scripts so customer interactions stay consistent and professional
• Watch over and action service requests arriving through partner network platforms
• Keep call and job records accurate in our tracking system
• Give customers prompt updates on service status and timing
• Route urgent or complicated issues to the right person without delay

Mandatory Skills:

• Hands-on use of dispatch or field service management software
• Confident phone manner with clear, professional English
• Able to absorb and follow structured call scripts quickly
• At ease coordinating with field-based team members in real time
• Dependable, precise, and capable of working with minimal oversight
• Strong communication skills across both writing and speech

Preferred Skills:

• Exposure to CRM platforms such as Salesforce
• Prior work in roadside assistance, logistics, or dispatch-related industries
• Working familiarity with VoIP phone systems
Previous experience on night or evening shifts

Why Join Us:

This is an excellent chance to join a growing team and take charge of a front-line customer service role that carries real impact. You'll get hands-on training to bring you up to speed fast, and the role has strong potential to widen as the team expands.