Phone-Based Vacation Sales Specialist

Wipro; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Wipro Philippines is seeking a Customer Support Specialist to handle inbound calls, assist guests with vacations, and guide them through reservations. You will engage with prospects, qualify leads, and support customers through the booking process to ensure a smooth experience.

The role requires at least 1 year of BPO experience, excellent communication, and a flexible schedule including nights and weekends. A positive, proactive attitude is essential for success in this fast-paced team.

Qualifications

• High school graduate required.
• Minimum 1 year BPO experience.
• Excellent written and verbal communication skills.
• Maintains an upbeat, positive and motivated demeanor.
• Ability to build rapport and overcome objections.
• Must be flexible to work nights, weekends and select holidays.

Responsibilities

• Receive inbound calls transferred from IHG.
• Solicit prospects over the phone to tour with sales consultants.
• Sell vacation packages over the phone to qualifying guests.
• Determine eligibility of guests per qualification standards.
• Assist guests with questions about vacation properties, packages, and procedures.
• Assist guests with making the reservation.

Skills

Excellent written and verbal comms

Rapport building

Positive attitude

Education

High School graduate

Job description

Wipro Philippines is seeking a Customer Support Specialist to handle inbound calls, assist guests with vacations, and guide them through reservations. You will engage with prospects, qualify leads, and support customers through the booking process to ensure a smooth experience.

The role requires at least 1 year of BPO experience, excellent communication, and a flexible schedule including nights and weekends. A positive, proactive attitude is essential for success in this fast-paced team.