Retail Chat Support Specialist - Flexible Schedule

Wipro; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Wipro in Cebu City, Philippines is seeking a responsive support specialist to provide effective technical assistance to the process and resolve client issues, escalating when needed to meet SLAs.

The role requires at least a high school diploma, 6 months in a contact center, strong chat/voice support, excellent written and spoken communication, and the ability to multitask in a fast-paced environment while protecting customer data.

Qualifications

• High School Diploma or GED or equivalent
• Minimum 6 months experience in contact center support / BPO
• Chat support experience preferred with multiple interactions
• Handle sensitive customer information with integrity and privacy
• Strong written and verbal communication for chat and voice
• Ability to collaborate in a team-oriented environment
• Willingness to work flexible schedule

Responsibilities

• Provide effective technical support to the process and resolve client issues
• Escalate to meet process SLAs when needed
• Handle multiple customer interactions across chat and voice
• Adhere to SOPs and compliance requirements

Skills

Chat & voice support

Typing speed 40 WPM

Customer service mindset

Strong communication

Team collaboration

Time management

Data privacy awareness

Multitasking

Problem-solving

Education

High School Diploma / GED or equivalent

Job description

Wipro in Cebu City, Philippines is seeking a responsive support specialist to provide effective technical assistance to the process and resolve client issues, escalating when needed to meet SLAs.

The role requires at least a high school diploma, 6 months in a contact center, strong chat/voice support, excellent written and spoken communication, and the ability to multitask in a fast-paced environment while protecting customer data.