Airline Reservations & Service Specialist

Wipro Technologies; Cebu City; On-site; PHP 223,000 - 391,000; Full time

Job summary

Wipro Limited is seeking a customer service professional to provide effective support for reservations and loyalty programs. The role requires handling inbound and outbound calls, documenting profiles, and ensuring issue resolution within SLA guidelines.

Strong English communication, a neutral accent, and the ability to multitask across systems are essential. The position is based in Cebu City with a requirement to work in shifts, including weekends and holidays.

Qualifications

• Strong customer service mindset
• Proficient in MS Office
• Typing speed 40 wpm with high accuracy
• Excellent spoken and written English
• Neutral/non-distracting accent
• Ability to understand airline policies and travel procedures
• Strong problem-solving and multitasking abilities

Responsibilities

• Handle inbound and outbound calls from customers worldwide
• Support reservations and loyalty programs
• Document customer profiles and reservations accurately
• Provide service recovery and escalate to supervisors as needed
• Resolve issues on first contact whenever possible
• Adhere to company policies including Information Security

Skills

MS Office

Typing 40 wpm

Excellent English

Neutral accent

Empathy

Problem solving

Team player

Attention to detail

Multi-system experience

Call center experience

Education

Four-year degree

Two-year college completed

Tools

AI awareness

Job description

Wipro Limited is seeking a customer service professional to provide effective support for reservations and loyalty programs. The role requires handling inbound and outbound calls, documenting profiles, and ensuring issue resolution within SLA guidelines.

Strong English communication, a neutral accent, and the ability to multitask across systems are essential. The position is based in Cebu City with a requirement to work in shifts, including weekends and holidays.