Tech Support & Customer Care Specialist

Wipro Technologies; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Job summary

Wipro Limited is seeking a proactive Customer Support Specialist in Cebu City to provide end-to-end assistance for pre- and post-sales inquiries. You will resolve issues, document interactions, and escalate as needed to meet SLAs. The role requires 6–12 months in customer service, fluent English, and flexible scheduling.

The position emphasizes strong communication, problem-solving, and teamwork to ensure a high-quality customer experience and adherence to contract obligations.

Qualifications

• At least 6–12 months of customer service or related experience.
• Fluent in English, both written and spoken.
• Willing to work on a shifting schedule.
• Excellent written communication and comprehension skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable, adaptable, and customer-focused.
• Strong problem-solving and teamwork skills.

Responsibilities

• Provide end-to-end customer support for pre-sales, post-sales, and account-related inquiries.
• Resolve customer concerns efficiently while adhering to established policies, procedures, and compliance requirements.
• Process customer transactions and service requests using internal systems and tools.
• Manage customer accounts, including profile updates, password resets, loyalty program enrollment, marketing preferences, and order tracking.
• Handle post-purchase concerns and ensure timely resolution or escalation when required.
• Support loyalty program members by addressing inquiries and explaining program benefits.
• Document all customer interactions accurately in internal systems to maintain data integrity.
• Collaborate with internal teams to resolve complex customer issues and ensure a positive customer experience.

Skills

Customer service

Communication

Teamwork

Attention to detail

Adaptability

Education

Undergraduate/ Diploma/ University Graduate in any discipline

Tools

RAVE system

Tracking software

Job description

Wipro Limited is seeking a proactive Customer Support Specialist in Cebu City to provide end-to-end assistance for pre- and post-sales inquiries. You will resolve issues, document interactions, and escalate as needed to meet SLAs. The role requires 6–12 months in customer service, fluent English, and flexible scheduling.

The position emphasizes strong communication, problem-solving, and teamwork to ensure a high-quality customer experience and adherence to contract obligations.