Phone Banker

Private Advertiser; Taguig; Presencial; PHP 165.000 - 248.000; Jornada completa

Descripción de la vacante

Private Advertiser in Metro Manila, Taguig, is hiring for a Customer Service Associate to respond to inbound inquiries across phone and digital channels on-site. You'll handle transactions, resolve issues with empathy, and uphold high service standards.

The role requires at least 6 months of BPO customer service experience and two years of college; you must be available for full training and able to work a flexible schedule in a fast-paced environment.

Formación

• At least 6 months of Customer Service experience in a BPO industry.
• Completed at least 2 years of college education.

Responsabilidades

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels.
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services.
• Deliver a positive customer experience through clear communication, empathy, and problem-solving.
• Perform routine tasks by following established processes, procedures, and regulatory guidelines.
• Navigate multiple systems to access information, document interactions, and complete transactions.
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
• Review customer information for accuracy and completeness and maintain appropriate records.

Conocimientos

Customer service

Communication

Empathy

Problem solving

Multi-channel support

Educación

Two years of college

Descripción del empleo

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support

• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services

• Deliver a positive customer experience through clear communication, empathy, and problem-solving

• Perform routine tasks by following established processes, procedures, and regulatory guidelines

• Navigate multiple systems to access information, document interactions, and complete transactions

• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate

• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction

• Review customer information for accuracy and completeness and maintain appropriate records

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed