Financial Services Customer Service Representative

Private Advertiser; Taguig; In loco; PHP 201.000 - 290.000; Tempo pieno

Descrizione del lavoro

Private Advertiser is hiring for an on-site Customer Service Associate in Metro Manila. You will respond to high volumes of inbound interactions via phone and digital channels, assisting customers with inquiries and transactions while maintaining a positive, empathetic approach.

The role emphasizes clear communication, adherence to processes, and accurate documentation, with escalation when needed and collaboration with internal teams to ensure timely resolutions.

Competenze

• 6+ months of Customer Service experience in BPO
• Completed at least 2 years of college education

Mansioni

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels.
• Assist customers with inquiries and service requests with empathy.
• Deliver a positive customer experience through clear communication and problem-solving.
• Follow established processes and regulatory guidelines.
• Navigate multiple systems to access information and document interactions.
• Escalate complex issues to experienced colleagues or leadership when appropriate.
• Collaborate with peers and internal partners to resolve issues and ensure satisfaction.
• Review customer information for accuracy and maintain records.

Conoscenze

Empathy

Communication

Problem-solving

Formazione

Two years of college

Descrizione del lavoro

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support

• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services

• Deliver a positive customer experience through clear communication, empathy, and problem-solving

• Perform routine tasks by following established processes, procedures, and regulatory guidelines

• Navigate multiple systems to access information, document interactions, and complete transactions

• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate

• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction

• Review customer information for accuracy and completeness and maintain appropriate records

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed