Personal Shopper Supervisor | Nuvali

The SM Store; Laguna; On-site; PHP 240,000 - 320,000; Full time

Job summary

The SM Store in Laguna, Philippines seeks a Customer Service Specialist to build strong relationships with shoppers and deliver outstanding service. You will promote relevant products and ensure smooth checkout and dispatch processes.

We expect a graduate with 2–3 years in selling or customer support, plus strong communication, problem solving, and teamwork to thrive in a fast-paced retail environment.

Qualifications

• Bachelor's degree preferred in business or related field.
• 2–3 years in selling or customer support roles.
• Strong communication and interpersonal skills.

Responsibilities

• Build and sustain strong relationship with customer.
• Offer new products or promotions relevant to customer's need or preference.
• Follow operational standards to maintain quality service and excellent customer experience.
• Endorse properly paid item to dispatch.

Skills

Communication

Customer Service

Problem Solving

Adaptability

Time Management

Teamwork

Attention To Detail

Critical Thinking

Organization

Creativity

Education

Bachelor's degree, preferably business

Job description

Responsible in fulfilling customer transaction according to SM's Personal Shopper standards.

Responsibilities

Build and sustain strong relationship with customer

Offer new products or promotions that are relevant to customer's need or preference

Follow operational standards to maintain quality service and excellent customer experience

Endorse properly paid item to dispatch

Qualifications

Graduate of Bachelor's Degree preferably business course

At least 2 to 3 years of working experience in a selling role or customer support role

Requirements

• Communication
• Problem Solving
• Adaptability
• Time Management
• Teamwork
• Attention To Detail
• Critical Thinking
• Organization
• Creativity
• Customer Service